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validation process could not be completed, what do I do now? RRS feed

  • Question

  • Microsoft office professional 2007/ The validation process coudl not be completed. Necessary files may have been tampered with: What do I do now?

     

    thanks

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B9C6640C-20C6-47B5-AD7C-F23FB62E9931}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9C6640C-20C6-47B5-AD7C-F23FB62E9931}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2009548859-4239669144-3740884003</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>D7323507018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>36D6CD57E665778</Val><Hash>kVQOAau4Zn1WGntFB3XCxQTIRJs=</Hash><Pid>81605-956-2577007-65441</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, February 1, 2008 11:31 AM

Answers

  • Hello Stuart,

     

    Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you  are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please go to http://www.microsoft.com/genuine/ and click on Validate Windows.  After this has completed please post the results back here so we may further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, February 1, 2008 5:13 PM

All replies

  • Hello Stuart,

     

    Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you  are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please go to http://www.microsoft.com/genuine/ and click on Validate Windows.  After this has completed please post the results back here so we may further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, February 1, 2008 5:13 PM
  • Hi Matt

     

    I have completed the step above and am still unable to validate office. After I click on the validate button it says "this computer has failed validation" Validation incomplete:The validation process could not be completed. Necessary files may have been tampered with. The validation tool is unable to verify whether your copy of Office is genuine.

     

    Thanks for your help

     

    Stuart

     

    Saturday, February 2, 2008 1:28 AM