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Non compatible programs

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I am getting ready to help a cousin install Live OneCare. Unfortunately she lives 200 miles away and we have to do this by Instant Messenger. Before we download and install OneCare, I would like her to see if she has any programs that will conflict.

I have advised her to delete any anti-virus, spyware, third party firewalls and other vendor applications i.e. Site Advisor. My question is this, where is a list of conflicting programs that I can access? Or is there someone who would be able to provide a list of those non compatible programs?

Tuesday, April 8, 2008 3:11 PM

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There is no published list of conflicting programs. Your categories are indeed good.

Have you considered having her send you a Help and Support session link from her computer so that you can remotely access the PC?

http://support.microsoft.com/kb/300546 - from an XP computer

For Vista, http://windowshelp.microsoft.com/Windows/en-US/Help/8cb0f62f-9b65-4aa8-ad02-4ef102ee7c521033.mspx

-steve

Tuesday, April 8, 2008 3:57 PM

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