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Issue with windows XP Pro Geniune Validation RRS feed

  • Question

  • An overview of the situation i am encountering is this.  I upgraded my motherboard yesterday (thursday), and was having issues with the onboard sound drivers.  After fighting with them for 2 hours or so (the cd that came with the motherboard would install everything else, but hang on the audio drivers, i downloaded the updated drivers from the motherboard company's website and fought the same issue), i went to bed.  I woke up this morning, powered up, and saw the audio drivers installed.  However, now i am having an issue where my genuine windows is not valid.  I tried to run the key update tool to see if that would be a quick fix, but the key update tool tells me  "This application must be run on a supported version of the Windows XP operating system".  I am running windows XP Pro, SP3.  I have had this OS running on my machine for the past 5 years i want to say.  I have completely overhauled the system about every 2 years or so and had to do full re-installs on a regular basis, but this is the first time i have been in such a difficult position.  I have read many tech forums, tried many work-arounds, and at the end, i'm just restoring the original settings.  One more thing that struck me as odd.... I looked into a system restore, and all of my previous restore dates are gone.  I can not scroll back even 1 month, and the only available restore date is for the 5th (today).  Here is the info that i was able to get from the MGA Diag tool:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4VYJD-H9FMH-MPQ7J
    Windows Product Key Hash: 3ZmTRkh5+ng92JwQBhhdOitq140=
    Windows Product ID: 55274-006-6189434-22668
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C8D4AA7A-688A-4638-A7AD-4C29B281AD51}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x0
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8D4AA7A-688A-4638-A7AD-4C29B281AD51}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MPQ7J</PKey><PID>55274-006-6189434-22668</PID><PIDType>0</PIDType><SID>S-1-5-21-1614895754-1897051121-725345543</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>GeForce 8000 series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080505000000.000000+000</Date></BIOS><HWID>7AFB3FFF01848E79</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BCD7A577D039DDC</Val><Hash>ZFCXu2+6pJSP0BZUZpKygMUDBr8=</Hash><Pid>70145-750-8150446-57568</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 



    Any assistance you can offer would be greatly appreciated. 
    Friday, September 5, 2008 10:00 PM

Answers

  • Cybersamurai,

    I have noticed that recently, many people have posted with results like yours, where a previously well functioning XP installation suddenly becomes "unactivated" and shows Windows License Type: Unknown
    in the report.

    Most have reported that this happened after a malware/virus attack.

    The best advice in that kind of situation is to backup and offload all data and do a clean installation or a manufacturer's destructive recovery installation.

    To help prevent future malware attacks, properly use antivirus software and a firewall, keep your Windows fully upated, and do you daily computing using a Limited User account.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by RickImAPC Monday, September 8, 2008 2:54 PM
    Saturday, September 6, 2008 5:16 PM

All replies

  • Cybersamurai,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum. 
    Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    More information on how to activate Windows XP see the following link:

     http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 5, 2008 10:34 PM
    • Unmarked as answer by Cybersamurai Saturday, September 6, 2008 9:29 AM
    Friday, September 5, 2008 10:27 PM
  • Rick,

    The activation concept is a piece of the problem that i failed to mention.  When i go to activate windows, i get the screen that says "Windows is already activated.  Click ok to exit."  The plot thickens when i dig a bit harder to re-activate my activated copy of xp professional.  i tried going into the registry and changing the location of my encrypted cd key and got the same result.  I even went so far as to delete the registry string as a whole, only to be told "windows is already activated. Click ok to exit."  The notification in my task bar is only for the Genuine validation being incorrect, not the activation of XP.  The division of the two just makes the problem even more confusing. 

    Do you know where the executible is located on the hard drive that i can run to try to activate, rather than using the shortcuts?  I tried running msoobe /a and got the same error.  do you think replacing the msoobe file would make a difference?  perhaps that file is corrupt?  I'm running out of ideas.  And if this is still the wrong forum to be posting in, thank you for your help so far and i'll migrate my issue to the appropriate area.

    Ryan
    Saturday, September 6, 2008 9:28 AM
  • Cybersamurai,

    I have noticed that recently, many people have posted with results like yours, where a previously well functioning XP installation suddenly becomes "unactivated" and shows Windows License Type: Unknown
    in the report.

    Most have reported that this happened after a malware/virus attack.

    The best advice in that kind of situation is to backup and offload all data and do a clean installation or a manufacturer's destructive recovery installation.

    To help prevent future malware attacks, properly use antivirus software and a firewall, keep your Windows fully upated, and do you daily computing using a Limited User account.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by RickImAPC Monday, September 8, 2008 2:54 PM
    Saturday, September 6, 2008 5:16 PM
  • That seems to be the most likely cause of my issues, and i'm in the process of backing up all salvagable data, and downloading all drivers and support files i will need for a clean install.  Thanks for your efforts towards finding a solution.  it will probably be a couple days before i'm back online again.  Re-installing everything takes a while >.<
    Saturday, September 6, 2008 5:24 PM