None of the options work such as "Contact Support" or "Help". I have been trying to cancel an automated purchase for six weeks and now it looks as though I am going to have to dispute the charge to get it canceled.
I don't know why you are encountering that page when trying to sign into the Billing site or why the Help and Support links are not working.
You should *not* be charged for renewal as OneCare is at end of life. Currently, subscriptions expiring before the release of the free Microsoft Security Essentials product are being given a free extension. See the announcements in this forum for details.
If you need to contact support or customer service to confirm this or to cancel your subscription anyway and cannot access the links:
Unofficial path - send me an email at email@example.com with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link: