none
Windows 7 Professional UK Retail Version - Blocked Activation Code: 0xC004C003 - Why? RRS feed

  • Question

  • Purchased a new sealed boxed retail version of Windows Pro 7 UK Retail in November 2010 which I have just got round to installing today for the first time.

    Two disks were provided in the package with the usual holograms (32bit and 64bit) and the box containing quality printed manual and usual bits and pieces.

    All went well until I tried to activate when it came up as "blocked".  Cannot understand why as box, certificate and disks came sealed and intact with what look like genuine stickers, holograms and metal strips in labels etc..  Have compared to online versions and it is either the best forgery I have ever seen or there is something very weird going on.  Concerned that someone may have perhaps stolen/leaked the product key/serial from the factory or hit on somehow and activated illegally when I seem to have an original genuine boxed version.  If so I suppose I introduced some of this risk by delaying the installation but I should not be blocked.  Can anyone help as I am not very happy if I am prevented from accessing a genuine copy which I have paid for?  As it is 90 days after I paid for it I probally cannot "automatically" get a refund from the retailer who would probably initially assume I have been multiple registering which is categorically not the case.

    Any help re what the problem is would be very much appreciated so I can either resolve with Microsoft or go back to the retailer and try to return and seek a refund.

    Microsofts WGA Daiagnostic generates the following:-

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-B6M49-Q4F2K-MT648
    Windows Product Key Hash: RGCvTMDkB2NmZElCPbtlxJeYmv4=
    Windows Product ID: 00371-221-4264435-86207
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {10BDD11E-A211-44B5-9BF1-747925F560D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10BDD11E-A211-44B5-9BF1-747925F560D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MT648</PKey><PID>00371-221-4264435-86207</PID><PIDType>5</PIDType><SID>S-1-5-21-1526409984-2435961958-1840223943</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>A2BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-426443-00-1033-7600.0000-0752011
    Installation ID: 008680367060725185607535827950364534073773688462030535
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MT648
    License Status: Initial grace period
    Time remaining: 42600 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 3/17/2011 7:35:50 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQg2NG4PAyIevyQRoPUN4wSggOiCIBLRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

    Kind regards, Chris

    Thursday, March 17, 2011 1:16 AM

Answers

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00371-221-4264435-86207

    The 221 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, March 17, 2011 2:25 AM
    Answerer

All replies

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00371-221-4264435-86207

    The 221 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, March 17, 2011 2:25 AM
    Answerer
  • Thanks Colin

    Must say I am sadly unsurprised by your answer.  Will do as you say and take it up with the retailer who I suspect was unaware of the issue although he will have been drawn into using an unsound cheap source to maximise his profit. As I mentioned, the packaging looked very believable and contained references to "retail" and "UK version" so I was totally taken in.

    It is a pity that Micrsoft does not just adopt a policy of unique ID internet direct downloads/installs to computer hardware as it  seems to be the only way of fully stamping out a thriving criminal industry. That might stop generic DVD's etc. passing through several hands and licence breaches traced more easily to the first stage of criminal activity.

    Can I possibly purchase a valid product key direct from Microsoft to validate the existing install or do I have to now do a complete reinstallation as well?

    A hard way to learn lessons but your knowledgeable help is very much appreciated.

    Kind regards, Chris

    Thursday, March 17, 2011 3:36 AM
  • You simply buy Windows and use the product key to cure the non genuine issue by entering it at the Change Product Key link at the bottom of the System Properties page.  You are entitiled to download the software as well.  That was the route I went.  I got caught by this scam too.

    As long as you buy the same edition there is no need to reinstall anything.  You have been using the system long enough to have spotted any malware that might have been on the counterfeit dvds.  Malware would not have served the counterfeiters' interests anyway since avoiding detection for as long as possible would have been a priority.

    Be sure to look at the youtube video I linked.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, March 17, 2011 4:34 AM
    Answerer
  • Thanks again for your time and very practical advice which I have taken up. Much appreciated
    Friday, March 18, 2011 10:51 PM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, March 18, 2011 11:16 PM
    Answerer