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Why WGA only supported in a forum? RRS feed

  • Question

  • As a long time NNTPer may I say I wish that you provided offline access to web forums and to this site. 

    Are there any plans?

    Also can you make the link to the WGA forum more obivous on the WGA pages?  It too a while for me to drill down and find the link on the WGA site.  Can you make that way more obvious?

     

    Thanks.  Susan

    Saturday, July 29, 2006 10:37 PM

Answers

  • Susan,

    Thank you very much for your suggestions. We are always updating our newsgroups to, hopefully, make it a better experience for everyone.

    Thanks again,

     

    Monday, July 31, 2006 3:22 AM

All replies

  • Susan,

    Thank you very much for your suggestions. We are always updating our newsgroups to, hopefully, make it a better experience for everyone.

    Thanks again,

     

    Monday, July 31, 2006 3:22 AM
  • Susan, thanks for your feedback!

     

    Our original design did have a newgroup, however, the regular userbase isn't too familiar with newsgroups (or how to use them). We are planning to have a private newsgroup for MVP access and discussion, however :).

    Thanks!

     

    -phil

    Monday, July 31, 2006 6:48 PM
  • You should make the forum more obvious though.  It took me a awhile to find the link on the WGA page.

    As far as more interaction with MVPs in a newsgroup....sounds good.  So like when?  :-)

    Vlad Mazek - Vladville Blog » Blog Archive » Disable, uninstall neuter & understand WGA:
    http://www.vladville.com/2006/07/disable-uninstall-neuter-understand-wga.html
    Read those threads .... we need a MVP newsgroup to interact sooner versus later.  It makes it hard to urge someone to give feedback when they have been burned too much.

    Also have you considered tools for var/vaps to determine issues and get to the bottom of them easier?

    Ping me at sbradcpa@pacbell.net if you like. We have a small mvp listserve set up now.

     

    Monday, July 31, 2006 6:57 PM
  • Susan:

     

    Thanks for the feedback! Good stuff to know!. The forum itself is primarily for WGA Validation issues, so its primarily listed on the validation failure pages. We'd rather not have too many users flooding the forum with rants.

    Although we, the team (and myself), understand why people may or may not be frustrated for the most part, we want to help and make the forum as straightforward as possible for users not able to pass validation. Unfortunately, this requires having the forum with only on-topic posts for the most part. :)

    Our team is aware of blogs such as Paul Thurott and Ed Bott (and Vlad Mazek's). Unfortunately, the only stories people really hear about are the ones where users aren't happy. I'm currently working on a method to really reach out to users on non-Microsoft forums/blogs, but its going through approval right now.

     

    There is a diagnostics tool that will help diagnose the majority of issues (about 90% as a big round guess) concerning a user's machine. http://go.microsoft.com/fwlink/?linkid=52012 The last 10% of issues are related (usually) to security settings or cryptographic issues that aren't wholly related to WGA, except the fact that we make the issue more prominent :).

    -phil

    Monday, July 31, 2006 7:06 PM
  • But can you make it group policy deployable so the var/vap doesn't have to sneakernet around the office?
    Tuesday, August 1, 2006 1:02 AM
  • But can you make it more group policy deployable?  Running this one machine at a time isn't the way var/vaps want to spend their billable time?
    Tuesday, August 1, 2006 1:04 AM
  •  

    But can you make a more group policy friendly tool?  This is a bit cumbersome for a var/vap?

     Phil Liu MSFT wrote:

    Susan:

     

    Thanks for the feedback! Good stuff to know!. The forum itself is primarily for WGA Validation issues, so its primarily listed on the validation failure pages. We'd rather not have too many users flooding the forum with rants.

    Although we, the team (and myself), understand why people may or may not be frustrated for the most part, we want to help and make the forum as straightforward as possible for users not able to pass validation. Unfortunately, this requires having the forum with only on-topic posts for the most part. :)

    Our team is aware of blogs such as Paul Thurott and Ed Bott (and Vlad Mazek's). Unfortunately, the only stories people really hear about are the ones where users aren't happy. I'm currently working on a method to really reach out to users on non-Microsoft forums/blogs, but its going through approval right now.

     

    There is a diagnostics tool that will help diagnose the majority of issues (about 90% as a big round guess) concerning a user's machine. http://go.microsoft.com/fwlink/?linkid=52012 The last 10% of issues are related (usually) to security settings or cryptographic issues that aren't wholly related to WGA, except the fact that we make the issue more prominent :).

    -phil

    Tuesday, August 1, 2006 1:05 AM
  • Rather not have too many users flooding the forum with rants?

    Sounds like a tacit acknowledgement that WGA flawed.


    Saturday, November 4, 2006 7:30 AM
  • Imnotrich,

    The purpose of this forum is to help users address WGA-related issues.

    There is no shortage of places to go and post rants, so there's no need to waste time or space on rants here.

    Saturday, November 4, 2006 6:47 PM
  •  Dan at IT Associates wrote:

    Imnotrich,

    The purpose of this forum is to help users address WGA-related issues.

    There is no shortage of places to go and post rants, so there's no need to waste time or space on rants here.



    Thats funny, I quite plainly read *this* forum section as being 'Feedback and Comments', which, if you are a user, especially an esteemed Genuine Advantage user, your feedback and comments - both positive and negative - belong here, do they not?

    Is this not the place where we customers of Microsoft discuss our successes or troubles, as well as our opinions to contribute back to the company we paid good money to?

    I, sir, believe that I have every right to speak my mind (if I so wish). I've paid upwards of $20,000 in Microsoft - all legitimate by the way. I think every customer has that right.

    You know, all those little cards you see in hotels or restaurants titled 'Comment Card'? Well, this is Microsoft's Comment Card for Genuine Advantage - this is how we as customers get to let Microsoft know how we feel about it, is it not? The title clearly identifies it as such.

    I'll agree that trolls and flames are not helpful to anyone, but I strongly disagree that 'silencing' or 'minimalising' the frustration, confusion, and out-right dislike of WGA is both valid and necessary.

    - Josh
    • Proposed as answer by vinchie Wednesday, March 24, 2010 3:29 AM
    Tuesday, November 21, 2006 6:47 AM
  • Josh,

    My point was that IMO "rants" do not qualify as feedback or comments.

    And you do of course have a right to speak your mind.  However, the "right" to write your mind on other people's property has been and continues to be severely limited.

    Tuesday, November 21, 2006 1:18 PM
  • Yes, I'll agree on the rants part (thats what I meant by trolls, flames, etc).

    As far as the right to speak my mind, meh. I suppose you have a point in one aspect, but Microsoft doesn't currently have a 'Tell us what you think' hotline, do they? So, how do I tell them I don't like it, and the reasons why? Or, like I've asked many times, I don't want it [WGA], and I want it off my machine, what are the steps for that? My view is that this part of the forum, to a greater extent, is Microsoft providing a means of getting feedback on their product, so, that would be part opinion, part experience, would it not (falls under the header 'Feedback & Comments' I think)?

    -Josh
    Tuesday, November 21, 2006 6:35 PM