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Windows Xp/acer aspire 5610 Validiation issues? RRS feed

  • Question

  • Hello, I Can't Validate windows XP On my Aspire 5610. The Message asks for the CoA Code, Wich i have tried and checked 50x+++. I am very frustrated now as my Phones are off for today, As i dont have the money to pay them in this economy (like $100 a month for the whole family).

     

     

    Wednesday, October 27, 2010 2:09 PM

Answers

  • Hello Microsoft admin - wait, No,

    The current installation of Windows cannot be activated by phone.

    If you had the product key on the CoA, you could use the right edition (Home, Pro, Media Center, etc.) genuine Microsoft systembuilder/OEM installation disc to do a clean installation of XP onto the computer and then do a phone activation.

    Because you don't have the PK, the only method available to you that will result in a genuine installation of the licensed XP is to use the Acer Recovery Discs for your specific model of Acer.  These recovery discs are programmed to install a self-activating license for Windows that reads the special data and certificate embedded in the computer's BIOS.

    Start the ordering process at this Acer support site:  https://secure.tx.acer.com/RCDB/Main.aspx?brand=Acer


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 11:00 PM
    Saturday, October 30, 2010 1:09 PM

All replies

  • Hello Microsoft admin - wait, No,

    First, please edit your post ASAP remove your product key.  Regardless of the fact that you partially obscured it, it's not needed so why take a chance?

    Next, follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, October 27, 2010 2:57 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {631EDAE9-F3B9-4D53-98EA-2967DC5791C4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\ERIC\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{631EDAE9-F3B9-4D53-98EA-2967DC5791C4}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1960408961-764733703-725345543</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5610     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.50</Version><SMBIOSVersion major="2" minor="33"/><Date>20070213000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E69B3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FF90:Acer Incorporated
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    _____________________________________

     

    Wednesday, October 27, 2010 3:25 PM
  • "Microsoft admin - wait, No" wrote in message news:ba7fe10d-94db-4702-bc2a-133d1c0f3a38...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FF90:Acer Incorporated
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    _____________________________________

     


    Your Acer PC appears to have an installation of Windows from a Dell computer installed - it's this which is causing your non-genuine problem.
    I suspect that the Acer came with XP Home, or Vista Home Basic/Premium.
    You will need to do a clean install from the Acer recovery disks or partition, and reinstall your applications and data, or purchase a new license or Windows of whatever flavour you need, and then clean install that.
    If you don't have the Acer disks, you should get in touch with Acer and see if they will provide them for you.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 27, 2010 4:02 PM
    Moderator
  • Hello Microsoft admin - no, wait,

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, October 27, 2010 4:05 PM
  • Hello Microsoft admin - no, wait,

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    I cant Its too worn away
    Wednesday, October 27, 2010 4:12 PM
  • "Microsoft admin - wait, No" wrote in message news:ba7fe10d-94db-4702-bc2a-133d1c0f3a38...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FF90:Acer Incorporated
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    _____________________________________

     


    Your Acer PC appears to have an installation of Windows from a Dell computer installed - it's this which is causing your non-genuine problem.
    I suspect that the Acer came with XP Home, or Vista Home Basic/Premium.
    You will need to do a clean install from the Acer recovery disks or partition, and reinstall your applications and data, or purchase a new license or Windows of whatever flavour you need, and then clean install that.
    If you don't have the Acer disks, you should get in touch with Acer and see if they will provide them for you.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I just reinstalled After getting hacked. It SUCKED. I'm not doing it again if at all possible.
    Wednesday, October 27, 2010 4:13 PM
  • Hello Microsoft admin - wait, no,

    If you cannot read the CoA, then your ONLY solution is to contact Acer and order the recovery discs.  Alternative solutions would depend upon you being able to read the version and edition of the licensed product and the product key on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, October 27, 2010 5:05 PM
  • Hello Microsoft admin - wait, no,

    If you cannot read the CoA, then your ONLY solution is to contact Acer and order the recovery discs.  Alternative solutions would depend upon you being able to read the version and edition of the licensed product and the product key on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97


    I have re-activated my phones, Can i call microsoft to "Activate windows over the phone"? Or do i need the CoA label for that too...?

     

    Saturday, October 30, 2010 8:01 AM
  • Hello Microsoft admin - wait, No,

    The current installation of Windows cannot be activated by phone.

    If you had the product key on the CoA, you could use the right edition (Home, Pro, Media Center, etc.) genuine Microsoft systembuilder/OEM installation disc to do a clean installation of XP onto the computer and then do a phone activation.

    Because you don't have the PK, the only method available to you that will result in a genuine installation of the licensed XP is to use the Acer Recovery Discs for your specific model of Acer.  These recovery discs are programmed to install a self-activating license for Windows that reads the special data and certificate embedded in the computer's BIOS.

    Start the ordering process at this Acer support site:  https://secure.tx.acer.com/RCDB/Main.aspx?brand=Acer


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 11:00 PM
    Saturday, October 30, 2010 1:09 PM