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MSE says my copy of Win7 Home Premium not valid

Question
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I have a two month-old new computer bought from Staples. It's a Compaq. This morning, all of a sudden, MSE says that my copy is not valid. Windows still reports that my copy is activated. This is obviously a glitch with Microsoft somewhere. Here's the copy and pasted report:
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {873DAB05-B4E5-4182-A762-0D0E93486AEB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80070002_025D1FF3-237-80070002_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{873DAB05-B4E5-4182-A762-0D0E93486AEB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-43347628-1168429136-323332646</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>AY030AA-ABA CQ5320F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.19 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100210000000.000000+000</Date></BIOS><HWID>04B83607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9B3ED4B4FFE4D00</Val><Hash>9JcVUiez32j+Xxk56hKGtAz8m00=</Hash><Pid>73931-640-3191482-57853</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0072010
Installation ID: 008840014550307660408625424155400726466184181592497760
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 6/27/2010 9:38:17 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2010 23:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAAAGAAAAAgABAAEAeqgSO/IvgCCMzqJM02StnN1F6J4G6at1M3Q6FRh5OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPCSunday, June 27, 2010 1:43 PM
Answers
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OK, against my better judgement I uinstalled and reinstalled MSE, and it's happy once again. However, the uninstall of MSE required the OneCare unistaller, followed by using the Windows Installer Cleanup utility to unnstall two programs (one was Microsoft Antimalware something or other) and then running mse /u to complete the uninstall. Then I reinstalled MSE and it seems to be happy as a clam. Again, thanks for the help, but please MS get your act together or Apple and Linux will rule the computer world soon.
- Marked as answer by Anonymous7293 Monday, June 28, 2010 12:14 AM
Sunday, June 27, 2010 10:10 PM
All replies
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I see no errors and the report says licensed. On rare occasions errant messages show up, typcially a reboot will fix it. Go to www.microsoft.com/genuine, validate your copy of windows. If everything is fine then I wouldn't worry unless it happens again, make sure MSE is back to normal status.Sunday, June 27, 2010 1:55 PM
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Thanks for the speedy reply. After a reboot, MSE is still reporting that my copy isn't valid. This appears to be a bug in MSE. Any further suggestions?
BTW, my first name is Carl and I live in Ohio. Am I talking to myself! :-)
Carl
Sunday, June 27, 2010 2:33 PM -
What happens when you go to the validation site?Sunday, June 27, 2010 2:55 PM
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The validation check says: "Windows validation was successful," but MSE says it's not valid still, even after downloading and running the validation check. -- CJD
Sunday, June 27, 2010 4:33 PM -
If it was me, I would uninstall MSE and reinstall it, however, if you do so you may not be able to reinstall it. Wait for Monday, see if Darin from MS has any suggestions. Also, try the MSE forum.
http://social.answers.microsoft.com/Forums/en/msestart/threads
Provide a link to this thread so they know you have tried the WGA, and that your windows is activated and validated. Maybe someone has allready dealt with a similar problem there.
- Proposed as answer by I am Abhishek Sunday, June 27, 2010 7:19 PM
Sunday, June 27, 2010 7:10 PM -
Thanks for the suggestions, I'm tempted to just uninstall MSE and install the free version of AVIRA. It's kind of a statement on the overall institutional problems at MS when its own free AV misreports the genuine status of a computer. It appears that at times the left hand does not know what the right hand is doing at MS these days. I know that there are more complex reasons for this problem from a technical standpoint, but I've had a number of similar issues recently (e.g., a beta version of Office 2010 would not completely uninstall and prevented the released version from installing. This was on another machine, not the one with the MSE problem. I spend the better part of a week trying to resolve that issue, which I eventually did, but it shouldn't have been an issue in the first place. MS, as a corporation, needs to do some thorough re-evaluation of the way it does business, or it's better days will be behind it. Again, thanks for your help, and none of the rant above is directed at you, personally.Sunday, June 27, 2010 8:50 PM
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I did look at the MSE link you provided. I found a few references to folks having the same problem. None of the suggestions resolved the problem for me; therefore, I'll look for another AV solution on this computer, as I don't have the time to fiddle with this issue anymore. I still run MSE on several others machines, and I will probably continue to do so -- unless this ugly problem rears its head on those machines, too. I really like MSE -- when it works!Sunday, June 27, 2010 9:03 PM
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OK, against my better judgement I uinstalled and reinstalled MSE, and it's happy once again. However, the uninstall of MSE required the OneCare unistaller, followed by using the Windows Installer Cleanup utility to unnstall two programs (one was Microsoft Antimalware something or other) and then running mse /u to complete the uninstall. Then I reinstalled MSE and it seems to be happy as a clam. Again, thanks for the help, but please MS get your act together or Apple and Linux will rule the computer world soon.
- Marked as answer by Anonymous7293 Monday, June 28, 2010 12:14 AM
Sunday, June 27, 2010 10:10 PM -
Please post this solution in the other thread (MSE forum) if you started one.Sunday, June 27, 2010 10:37 PM
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"Anonymous7293" wrote in message news:7f9cb577-883b-41fb-8efa-91491dfda84e...Thanks for the suggestions, I'm tempted to just uninstall MSE and install the free version of AVIRA. It's kind of a statement on the overall institutional problems at MS when its own free AV misreports the genuine status of a computer. It appears that at times the left hand does not know what the right hand is doing at MS these days.
Left and right hands have been strangers forever in MS - it's nothing new, or unusual! :)
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, June 28, 2010 6:28 AMModerator -
Hello Anonymous7293,
It is not unusual at all for a complete uninstallation of an antivirus product to require additional helper programs. Symantec, McAfee, TrendMicro and others all publish helper programs to fully uninstall their products.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Monday, June 28, 2010 12:41 PM -
"Anonymous7293" wrote in message news:7f9cb577-883b-41fb-8efa-91491dfda84e...Thanks for the suggestions, I'm tempted to just uninstall MSE and install the free version of AVIRA. It's kind of a statement on the overall institutional problems at MS when its own free AV misreports the genuine status of a computer. It appears that at times the left hand does not know what the right hand is doing at MS these days.
Left and right hands have been strangers forever in MS - it's nothing new, or unusual! :)
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
I actually sit next to the PM for MSE and have consulted with her on how WGA works and how it appears to work in MSE.MSE reporting Windows as Non-Genuine is a fairly rare issue usually occuring (if I remember correctly) in XP. On other versions of Windows it appears to usually relate to a bad install (I'm not completly sure on this point, but it does appear that way).
So in this case, the left and right hands do know each other (and are actually pretty good friends). They are aware of the issue and it is getting attention.
Thanks,
Darin MSMonday, June 28, 2010 8:39 PM -
Are you Left or are you Right?
Monday, June 28, 2010 11:57 PM -
"Carl_OH" wrote in message news:60467389-d6e1-4093-a841-20d271440e46...
Are you Left or are you Right?
Nah - he's wrong, by definition :) (He did say 'her', after all !)
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 29, 2010 6:14 AMModerator