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  • Question

  • Why can't I download Microsoft 8 on my new Dell computer?

    Friday, December 14, 2007 7:12 PM

Answers

  • Hello namvet,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread. Please also describe, in detail, the issue that you are experiencing.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2556810&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Friday, December 14, 2007 7:40 PM