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WGA notification problem RRS feed

  • Question

  • Hello,

    Having a problem with WGA notification install. It says access is denied and it did not fully install. Any help would be greatly appreciated. Diag report is as follows:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-CDC6P-JH26D-VJJDH
    Windows Product Key Hash: cRH2H+vh50rkmE+TMiYWh6btmUA=
    Windows Product ID: 55276-011-7352585-22699
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4c3fe15e-46b0-42c6-bc6a-a3f6833b3520
    Is Admin: Yes
    AutoDial:
    Registry: 0x80070005
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4c3fe15e-46b0-42c6-bc6a-a3f6833b3520</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VJJDH</PKey><PID>55276-011-7352585-22699</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-1935655697-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C640                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20021105000000.000000+000</Date></BIOS><HWID>D87D3607018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>          <Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>118</LegitResult><Name>Microsoft Off
    ice Small Business Edition 2003</Name><Ver>11</Ver><Val>8BFBB9542C00F22</Val><Hash>cVih4WjI4FasuT6jSC+tT2IN+h8=</Hash><Pid>70160-OEM-5691304-22019</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 
    Monday, April 9, 2007 5:18 PM

Answers

  • Are you running the installation package under Administrator?

     

    Do you have the C:\windows\system32 directory under READ ONLY? (It should *not* be read-only).

     

    -phil

    Tuesday, April 10, 2007 8:21 AM
  •  Hello Anonymous,

     

    This is a new issue that I have only seen a few times. Would you create a free WGA Service Request at  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. My group may contact you directly if our Devs have any addition questions or steps to resolve.

     

    Thank you, ahead of time, for helping use resolve this issue. Our goal is to (firstly) resolve your issue and (secondly) fix it so that this won't effect any other users.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 9:56 PM

All replies

  • Are you running the installation package under Administrator?

     

    Do you have the C:\windows\system32 directory under READ ONLY? (It should *not* be read-only).

     

    -phil

    Tuesday, April 10, 2007 8:21 AM
  •  Hello Anonymous,

     

    This is a new issue that I have only seen a few times. Would you create a free WGA Service Request at  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. My group may contact you directly if our Devs have any addition questions or steps to resolve.

     

    Thank you, ahead of time, for helping use resolve this issue. Our goal is to (firstly) resolve your issue and (secondly) fix it so that this won't effect any other users.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 9:56 PM