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HUPValue provided Office - validated as not Genuine??????? RRS feed

  • Question

  • Hi,

    I have bought Office through my company through the "Home Use Programme". I have been using this software for more than a year and yet when I opened "Word" last week I got an automated message from Microsoft telling me that my software had failed vailidation and I would not get any updates. I have contacted my company and the product supplier has advised my to visit this website.

    I have run the diagnostic (see results below)

    I must say that this experience is NOT VERY CUSTOMER FOCUSED OF MICROSOFT. Perhaps they need to spend less time getting "7" out due to the problems with VISTA and a little more time thinking about how to stop messing genuine customers about.

    NOT A HAPPY BUNNY.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {CC830600-367A-425A-AB0D-3DE3590E7F31}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC830600-367A-425A-AB0D-3DE3590E7F31}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1680684367-4005319937-2185935442</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>40333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65390</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-2057-6000.0000-1722007
    Installation ID: 022123651233911545184263358802470486867663254804429966
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAeqheZ9peVOrOLA4gmnXy9I5HPW06hqxWwZbI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    bMk   
      FACP   DELL    bMk   
      HPET   DELL    bMk   
      BOOT   DELL    bMk   
      MCFG   DELL    bMk   
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    bMk   

     

    Saturday, October 24, 2009 8:38 PM

Answers

  • Hello Hewittrl,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    At the moment your Dell computer does NOT have an installation of Office issued under the home-use program.

    Your current installation of Office Enterprise 2007 is a Volume Licensing installation, and the installation was done with a now-blocked Volume Licensing Product Key (VLK).

    Blocked VLK means that the product key used to install Office Enterprise 2007 was, at one time, a genuine product key originally issued to a business, educational, or government entity.  However, in cooperation with the original keyholder, the key has been blocked by Microsoft from further use, and that could be for many reasons: it was leaked to the internet, lost, or stolen from the entity; the entity no longer has a valid VL agreement in effect with Microsoft; or Microsoft has noticed much more use of the key that the agreement allows for.

    If your use of the volume licensing software and this blocked product key is in conjunction with a business, educational, or governmental entity, please contact your IT department for further information.

    If you are an individual consumer and purchased this copy of Office Enterprise 2007 from a seller, then you should not have been sold Volume Licensing software and should certainly not have been given this now-blocked key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If you would like to participate in the Office Genuine Offer, please follow the prompts that the Notifier Utility is displaying to "Learn More."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:53 PM
    Sunday, October 25, 2009 2:47 AM

All replies

  • Hello Hewittrl,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    At the moment your Dell computer does NOT have an installation of Office issued under the home-use program.

    Your current installation of Office Enterprise 2007 is a Volume Licensing installation, and the installation was done with a now-blocked Volume Licensing Product Key (VLK).

    Blocked VLK means that the product key used to install Office Enterprise 2007 was, at one time, a genuine product key originally issued to a business, educational, or government entity.  However, in cooperation with the original keyholder, the key has been blocked by Microsoft from further use, and that could be for many reasons: it was leaked to the internet, lost, or stolen from the entity; the entity no longer has a valid VL agreement in effect with Microsoft; or Microsoft has noticed much more use of the key that the agreement allows for.

    If your use of the volume licensing software and this blocked product key is in conjunction with a business, educational, or governmental entity, please contact your IT department for further information.

    If you are an individual consumer and purchased this copy of Office Enterprise 2007 from a seller, then you should not have been sold Volume Licensing software and should certainly not have been given this now-blocked key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If you would like to participate in the Office Genuine Offer, please follow the prompts that the Notifier Utility is displaying to "Learn More."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:53 PM
    Sunday, October 25, 2009 2:47 AM
  • This copy of Office was bought from EXISOFT. They refuse to answer my emails. It was bought legitimately through a multi-national company and through a Microsoft supported programme. I have contacted them and all they have done is referred me to this "help" site. As I see the situation I have done absolutely nothing wrong, I have purchased the product in good faith, from an authorised dealer and yet the only one who appears to be being penalised here is the innocent customer.

    This whole mess needs a good airing on Watchdog! Ann Robinson is going to have a field day with this one!
    Monday, November 2, 2009 9:01 AM
  • Latest update!

    I have now received an email from Inas Hbiesh at the Microsoft Home use Program team at HUPVALUE@MSDIRECTSERVICES.COM (these are the guys who supplied the software to me - i.e. Microsoft themselves) in which he tells me and I quote "we are not able to support you with this issue. Please be informed that you need to contact the "genuine Team" by email through http://support.microsoft.com/contactus and they are better assist you with this kind of issue."

    So I have Microsoft telling me to go to my supplier and my supplier (who is Microsoft) telling me to see Microsoft. I tell you what - I go and see if Microsoft can help me. My only problem is which one!

    I am at a loss. as a consumer I have tried my best to get this issue resolved ammicably and failed - Next stop - the BBC. We will see what happens when this apparent in-fighting within Microsoft appears on national TV.
    Monday, November 2, 2009 10:42 AM
  • Hewittrl,

    You wrote, "This copy of Office was bought from EXISOFT."

    OK, so I tried to visit www.exisoft.com but curiously that web address does not exist, it transfers to http://branding.com   According to branding.com, this company does not exist.  It "is a unique, whimsical creation with broad appeal."

    Hmmm, "whimsical" is not a reassuring description for a place that I would want to send my money to.....

    Who is Exisoft?

    How did you find Exisoft?

    I did an internet search for Exisoft, and exisoftware came up.

    There is a legitimate looking software writing company here: http://www.exisoftware.com/ I think they just have the misfortune of having a domain name that's the same selling name as the software scamming company; their actual company name is Extreme Internet Software.

    Not a lot of nice things being said about exisoft the scam sellers:
    http://forums.moneysavingexpert.com/showthread.html?t=560404&page=3
    http://answers.yahoo.com/question/index?qid=20070915044002AAafgDa
    http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=312993&forumid=2
    http://www.dvd.reviewer.co.uk/forums/thread.asp?Forum=222&Thread=690060
    http://www.ephotozine.com/topic/t-54223


    Can you describe (or better yet post some digital pics of) the materials they sent you?  If they are high quality counterfeit materials, you may quaify for free replacements from Microsoft.  Did you go to www.howtotell.com to compare your materials to known counterfeit samples?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 2, 2009 1:42 PM
  • Hi,

    Exisoft was a company used by National Grid Plc to supply its Microsoft Home Use Programme Software package to its 100,000 plus employees in both UK and USA.

    See attached email from Exisoft to me following the purchase of the software :

    From: Sales Dept [mailto:exisoftware@gmail.com]
    Sent: Tuesday, October 02, 2007 11:33 PM
    To: Hewitt, Ritchard; Hewitt, Ritchard
    Subject: Order Update

     

    eXiSoftware.Inc - Software Store, Digital Delivery
    ------------------------------------------------------
    Order Number: 6230
    Detailed Invoice: https://www.exisoftware.co.uk/account_history_info.php?order_id=6230
    Date Ordered: Tuesday 02 October, 2007

    The comments for your order are

    Thank you for your purchase, you can now download the purchased software via the link below:

    To download your software please click on the links below:

    http://www.exisoftware-downloads.co.uk/msOffice2007.zip

    (Serial: *************** (I have removed this bit)
    If you have any questions, do not hesitate to contact us.

    Thank you for your custom.



    Your order has been updated to the following status.

    New status: Delivered

    Please reply to this email if you have any questions.


    This e-mail, and any attachments are strictly confidential and intended for
    the addressee(s) only. The content may also contain legal, professional or
    other privileged information. If you are not the intended recipient, please
    notify the sender immediately and then delete the e-mail and any
    attachments. You should not disclose, copy or take any action in reliance
    on this transmission.

    You may report the matter by calling us on 0800 085 4806.

    Please ensure you have adequate virus protection before you open or detach
    any documents from this transmission. The Group Companies do not accept
    any liability for viruses. An e-mail reply to this address may be subject
    to monitoring for operational reasons or lawful business practices.

    For the registered information on the UK operating companies within the
    National Grid group please use the attached link:
    http://www.nationalgrid.com/corporate/legal/registeredoffices.htm


    As you can see from the bottom of the email and the telephone number (0800 0854806) this software was purchased through a Multinational company - National Grid and not through a dodgy website or fly-by-software provider. That is why I contacted national Grid IS services and they put me onto Inas at HUPVALUE@MSDIRECTSERVICES.COM

    I did not find Exisoft - National Grid Plc (a top 25 FTSE company with a capital value in the £billions) used is company to provide home use software to all their employees throughout the world. What more of a guaratee of legitimacy should a customer look for.
    Monday, November 2, 2009 3:53 PM
  • Hello Hewittrl,

    I see by the email invoice you posted that the product was delivered with "digital delivery" which I take to mean that you were directed to a download location and downloaded the product, then installed the product with the now-blocked product key.

    May I inquire how much you paid?

    Also, please note that the Microsoft vendor/partner that handles this for Microsoft is Digital River.  Their website works, and they answer email.  The same cannot be said for "exisoft".

    I take it that you are an employee of National Grid Plc, is that correct?  Are you the only employee of National Grid that is experiencing this issue?

    Here is the REAL Microsoft UK Government Sector HUP program:  http://blogs.msdn.com/ukgovernment/archive/2009/05/15/lowest-cost-for-office-2007-home-use-programme-for-public-sector-employees.aspx

    I would suggest that you contact the person named James listed toward the bottom of the blog entry, and ask James if National Grid has been or currently is participating in the HUP.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 2, 2009 4:43 PM
  • Hi Dan,

    Thanks for the prompt reply.

    I have now sorted this with the company.

    Regards

    Monday, November 2, 2009 5:24 PM
  • Dan,

    Sorry. I thought that I had this sorted but I have not.

    Update: The product was not bought from exisoft! My mistake sorry. This was bought for an earlier HP laptop that broke down in Jan 2008! The software that is on this PC was supplied on the 6th Feb 2008 by the Microsoft home use team and bought through the Microsoft Home use Programme

    Extract of email below:

    rom: Home Use Program
    Order Number: 01130016934848
    Order Date: February 6, 2008

    Ship-To
    Ritchard Hewitt 
    ******* (I have removed this bit)

    Bill-To
    Ritchard Hewitt 
    ******* (I have removed this bit)

    Following is a list of the items in your order:

    Part Number: 76J-***** (I have removed this bit)
    Product Name: Office Enterprise 2007 Win32 English Direct DVD Home Use Rights
    Qty: 1
    Unit Price: 17.31
    Item Total: 17.31

    ------------------
    Total: 17.31 GBP
    (GBP = UK Pound)

    Please Note: Delivery of your HUP Order will take approximately 15 working days
    *********************************

    Please remember these important Home Use Program Guidelines:

    You may continue to use Home Use Program licensed software as long as you remain employed by the employer granting you rights to participate in the Home Use Program, the corresponding at work license for that software has active Software Assurance coverage, and you remain the primary user of that at work license.

    You may not sell or transfer Home Use Program licensed software to anyone else. Your use of the software is a benefit of employment.

    The HUP terms and conditions posted on the HUP website include information relating to order cancellations and applicable warranties. Click here to access the HUP terms and conditions. https://oms.one.microsoft.com/tc/cr_information/huptc(en).htm.

    If you wish to correspond via post please send all queries to
    EPP/HUP Service Centre
    Daimlerstrasse 1-7
    D-33442 Herzebrock-Clarholz
    Germany.

    **********************************
    Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the links below.

    Microsoft Customer Assistance Page. For order status, click https://ics.one.microsoft.com/anonymous/hupemea406/en-us/ics/Order_Status.asp?OrderID=86AECE17-519C- (I have removed this bit)
    Home Use Program Regional Customer Service Center. Click https://oms.one.microsoft.com/tc/cr_information/hup_contactus.htm to get your country specific contact details.

    For Payment details, Click https://oms.one.microsoft.com/tc/cr_information/huppaydetails(en).htm

    Thank you,
    Microsoft"

    I have a whole load of other emails and order details which I can supply to you but I would rather do this outside of a public forum page. Is there a way we can do this through another channel?


    Today  I contacted the UK Technical Support on 0844 800 2400 who put me through to 0800 0188354 who asked me to call 0870 6010100 option 2 option 5. I spoke to yo                                                
                                                                                                                                                                                    
                                                                                                                                                                                    
                                                                                                                                                                                     
                                                                                                                                                                                       
    ur Customer service team who checked the product key and Part number on the CD Rom and confirmed that are legitimate and then passed me to the "Technical" dept who then asked me to delete some files in the Microsoft Office/data/something or other. file and then to unistall the MS Office suite. I did this and then they asked me to reinstall using the CDrom I have. I tried to reinstall this using the product key in the box and the product key was not valid. I was then directed back to customer services who told me I needed to speak to the Volume Licencing team. I phoned the VLK team who told me this was not a VLK issue as I had the product key and I needed the Customer service team but they are now closed for the night.

    Up shot is that I now have a PC that does not have MS Office installed and a CDrom that is useless.

    What can I do?








    Thursday, November 5, 2009 7:15 PM
  • Hello Hewittrl,

    I am operating under the assumption that you have a genuine Office Enterprise 2007 Home Use Program disc and Product Key, as you mentioned you had been told as much by MS support people.

    I am not 100% sure I know the current status of your Office installation.  You mentioned that you reinstalled and the product key was valid, and then you mentioned that you now have a PC without Office installed.

    Perhaps we should start with a fresh mgadiag report?  Here's the link:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 7:27 PM
  • Current status is that I was asked to unistall the office suite. I did this. I was then asked to reinstall but could not do so because the product key would not work.

    Yes I the programme disc and Product Key.

    The nexw mgadiag report is :

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {CC830600-367A-425A-AB0D-3DE3590E7F31}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC830600-367A-425A-AB0D-3DE3590E7F31}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1680684367-4005319937-2185935442</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>40333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-2057-6000.0000-1722007
    Installation ID: 022123651233911545184263358802470486867663254804429966
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAeqheZ9peVOrOLA4gmnXy9I5HPW06hqxWwZbI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    bMk   
      FACP   DELL    bMk   
      HPET   DELL    bMk   
      BOOT   DELL    bMk   
      MCFG   DELL    bMk   
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    bMk   

     

    Thursday, November 5, 2009 7:55 PM
  • Hello Hewittrl,

    Thank you or posting your report, it is showing no Office installations at the moment.

    When you write the product key would not work, do you mean the product key is rejected by Setup and you cannot go further with installation, or do you mean Office accepts the key, installs, but does not activate and/or validate?

    If the product key is rejected by Setup, with an error similar to "not a valid product key for this installation," that indicates a product key mismatch, meaning the product key and the installation disc are differing "flavors," for example the key being for a retail license and the disc being for a volume license, which is a mismatch.  I am inclined to think this is happening to you at the moment....


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 8:10 PM
  • Absolutely.

    I put in the disc it runs and then asks for the key. i enter the key and it says something like not a valid key and the uinstallation stops at that point.
    Thursday, November 5, 2009 8:14 PM
  • Hello Hewittrl,

    I think we have identified the issue, and the solution is a simple concept that could be difficult to execute.

    We need to somehow get a genuine Office Enterprise 2007 Home Use Program (HUP) disc matched up with a genuine Office Enterprise 2007 HUP product key.

    The order confirmation email you posted would certainly indicate that you have or had these materials at one time, and I have to assume the materials are mixed up with other materials.

    We know for sure that the disc that installed the installation of Office Enterprise 2007 that was on the computer is a volume licensing disc, so if you have two Enterprise discs, the other one is the one to use.  I have not personally seen an HUP disc so I don't know if it has any labeling that identfies it as a HUP disc, but I can tell you that the volume licensing disc will have wording on it along the lines of "Not valid without a separate volume license" and "Not for retail or OEM distribution or resale."  Do you have more than one Office Enterprise disc?

    Do you have more than one product key?  If so, are they printed on identical materials or different materials?  If you could describe the materials it might help us pick the right one.  DO NOT post the product key in this message, though.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 8:37 PM
  • Hi,

    The home use disc does have the wording on that you describe i.e. "Not for resale or OEM Distribution" " UNLICENCED SOFTWARE etc etc. It also has a Part number

    The CD box it came in as the product key on a yellow and white lable stuck inside it. I do have two discs of "office". The second one came with a second PC. The product key for that disc is also a yellow and white lable in the box. The two PC where not bought together and I have only ever installed the software once on each machine
    Thursday, November 5, 2009 8:58 PM
  • Hello Hewittrl,

    So I take it that you have inserted the Home Use disc into the computer and have tried to install it with the product key that came with that exact disc, and that has not been successful since the product key does not match the disc and you get the "not a valid key" error from Setup and installation halts.

    Have your tried any of the other product keys you may have for Office, to see if one of them is accepted by Setup?

    This blog entry tells of a person who also participated in the HUP thru his employer, and that the materials were sent from germany as yours were:
    http://alvares.in/mario/20090702/kwd-6-office-enterprise-arrives-pretty-fast/

    Do your materials look like what are in his pix?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 9:20 PM
  • Hi,

    I have looked at the pictures and they are exactly the same as my stuff. The two copies that I have I have personally marked up so that I can identify which PC they are installed on. i.e. the Dell Pc copy and the Fujitsu PC copy

    The two PC I have are a DELL and a Fujitsu.

    Will try and reinstall using thwe various combinations of discs and product keys just in case. Contact you again in a few minutes
    Thursday, November 5, 2009 9:43 PM
  • Hello Hewittrl,

    I think I am getting an education on the HUP discs.  Apparently they have some of the same verbiage as Volume Licensing discs.

    I thought I knew that in the mgadiag report they show up with Pid Value of 1, but maybe not!

    When I wrote this,

    "We know for sure that the disc that installed the installation of Office Enterprise 2007 that was on the computer is a volume licensing disc, so if you have two Enterprise discs, the other one is the one to use.  I have not personally seen an HUP disc so I don't know if it has any labeling that identfies it as a HUP disc, but I can tell you that the volume licensing disc will have wording on it along the lines of "Not valid without a separate volume license" and "Not for retail or OEM distribution or resale."  Do you have more than one Office Enterprise disc?"

    ....I was making an assumption that the HUP disc would not have the same verbiage as a volume license disc, so it looks like I was wrong about that. :-(
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 9:51 PM
  • Latest update,

    Shock - I have reinserted the "Dell" disc and re-entered the same Dell disc Product key and this time it has accepted the product key. I do not understand this. The one thing I can say is that when I first inserted the disc it said something like " you cannot run two set ups at once". I then had to shut and reboot the PC. When I again inserted the disc after the reboot the disc would not self boot until the fouth attempt and now it is currently loading the software. However, I think this still puts me in the same oposition I was in before this night's trials i.e. I have a copy of Office installed on this PC which Microsoft will tell me is an illegal copy.

    The disc is obviously in the PC at the moment so I cannot look at it for the exact wording but it does say something like "not valid without a separate licence from Microsoft" but I have nothing more on this. The various emails that I got from the German supplier have a whole host of different reference numbers on them but as far as I recall I treated this software disc like any other. shoved it in and entered the product key and away it went.

    The software has just finished loading and automatically asked me to register the product so I will now try and do that. Chat soon.
    Thursday, November 5, 2009 10:12 PM
  • I have just sucessfully registered the product at http://microsoft.order-7.com/office/thankyou3uk.aspx

    What does this mean? Am I suddenly OK? is is this a false dawn? I really do not see what I have done that could possibly have suddenly resulted in my software being seen as OK. Very confused
    Thursday, November 5, 2009 10:20 PM
  • I have now opened MS Word jsut to try it out and been asked to "verify" the MS Office product either by phone or the internet. I chose internet and received a confirmation back that I was sucessful and I can now shut and reopen the software and receive all the options. 

    Nest step is trying to get the updates to the software.
    Thursday, November 5, 2009 10:28 PM
  • Result of the update request was that the only update was one for Vista itself.

    I have therefore decided to run the "Office Diagnostics" package that comes as part of the Office 2007 suite to see if there are any issues. results are copied below

    Results of Microsoft Office Diagnostics

    Office DiagnosticsThis page explains the results of the Microsoft Office Diagnostics that you just ran. You may also see suggestions on how to improve the health of your computer and your installation of the 2007 Microsoft Office system. The contents of this article only apply to the results that are displayed after running Microsoft Office Diagnostics. If you have not yet run Microsoft Office Diagnostics, please follow the instructions outlined in Diagnose and repair crashing Office programs by using Office Diagnostics. If the issue is not resolved by following the steps outlined below, please refer to the More resources section at the bottom of this article to be pointed to other resources that may help.

     Note   It may be helpful to print or bookmark this page for future reference.


    Check for known solutions — No issues found

    The Check for Solutions Diagnostic successfully scanned your system for problems and checked for known solutions. It found no issues that require your attention.

    More resources

    Memory Diagnostic — No problems found

    The Memory Diagnostic found no problems with your system's random access memory (RAM).

    More resources

    Update Diagnostic — Installation is out of date

    The Update Diagnostic determined that your installation of Microsoft Office does not have the latest service packs installed. Installing service packs improves stability. We recommend that you visit Downloads on Microsoft Office Online, and then, under Office Update, click Check for Updates.

    More resources

    Compatibility Diagnostic — No problems found

    The Compatibility Diagnostic found no compatibility problems.

    More resources

    Disk Diagnostic — No problems found

    The Disk Diagnostic found no problems with your hard disk.

    More resources

    Setup Diagnostic — No problems found

    The Setup Diagnostic found no problems with your installation of Microsoft Office.

    More resources

    More resources

    If no problems were found, or if none of the solutions above solve your problem, consider trying some of the following resources.

    Recover a program that is not responding

    When your program has 'crashed' and is not responding, use the information in the following article for assistance Recover a program that is not responding.

    Microsoft Office Diagnostics

    For more information on how Microsoft Office Diagnostics works, see the article Diagnose and repair crashing Office programs by using Office Diagnostics.

    Microsoft Update

    For some options that you can use to keep the 2007 Office release and your other Microsoft software updated regularly, see the article Keep your computer updated by using Microsoft Update.

    Thursday, November 5, 2009 10:48 PM
  • I have now tried to update again and the update screen tells me I have no updates. So I have the diagnostics telling me I need to update Office 2007 and the Update webpage telling me I don't have any updates to complete.

    Which is right?
    Thursday, November 5, 2009 10:55 PM
  • Hello Hewittrl,

    Before you spend time on updating, run a fresh report and post so we can see where we stand:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 5, 2009 11:48 PM
  • new report attached

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {CC830600-367A-425A-AB0D-3DE3590E7F31}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC830600-367A-425A-AB0D-3DE3590E7F31}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1680684367-4005319937-2185935442</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>40333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BBCDD1BDD98F6D0</Val><Hash>I/8HUpEs8ctmyX3fgkMU6RpoIj4=</Hash><Pid>81599-872-1794205-65246</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-2057-6000.0000-1722007
    Installation ID: 022123651233911545184263358802470486867663254804429966
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAeqheZ9peVOrOLA4gmnXy9I5HPW06hqxWwZbI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    bMk   
      FACP   DELL    bMk   
      HPET   DELL    bMk   
      BOOT   DELL    bMk   
      MCFG   DELL    bMk   
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    bMk   

     

    Friday, November 6, 2009 8:24 AM
  • Hello Hewittrl,

    Here is an extract of your original mgadiag report from Oct. 24:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC830600-367A-425A-AB0D-3DE3590E7F31}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1680684367-4005319937-2185935442</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>40333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65390</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 


    Here is the one you just posted after uninstalling the nongenuine Office and installing the genuine Office:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC830600-367A-425A-AB0D-3DE3590E7F31}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1680684367-4005319937-2185935442</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension C521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>40333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BBCDD1BDD98F6D0</Val><Hash>I/8HUpEs8ctmyX3fgkMU6RpoIj4=</Hash><Pid>81599-872-1794205-65246</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Note that the volume licensing nongenuine Office reported a Product GUID of 90120000 and a Pid Type of 14, while the HUP genuine Office reported a Product GUID of 91120000 and a Pid Type of 1.

    The latest installation seems to have done the trick!

    By your last posts, I think there is one minor issue outstanding, and that is you are still seeing nongenuine notices.  If so, that's not because your Office is nongenuine---it is reporting as Genuine---but it's due to remnants left behind by the previous nongenuine Office.

    Here's how to fix that:

    1.  From the nongenuine notice you are seeing, click on the "Learn More Online" link.  This takes you to an informational Genuine Advantage web page, but in the background it also resets the OGA Notifier utility, and forces it to recheck the Office license file.  Give the check a little time to work (a minute), then close the web page and restart the computer.
    2.  After restarting, visit www.microsoft.com/genuine and click the Validate Office button.  After validation, close IE and then open an Office program, Word 2007 for example.  If you no longer are getting nongenuine notices, the recheck worked and you should be fine.
    3.  If you still see nongenuine notices, continue.
    4.  Go to this MS KB article http://support.microsoft.com/default.aspx/kb/919895 and work thru the Methods.  Usually Methods 1 and 2 check out fine, and you will run the MS FixIt in Method 3.
    5.  After the FixIt completes (and deletes the old license file), restart the computer and open Word 2007.  At this point you should see the Activation Wizard, so follow the steps to activate online normally.  If no Wizard, from Word click the Office button, then Word Options, then Resources, then click Activate Office to start the Wizard.
    6.  After activation, close Word and go to www.micosoft.com/genuine and click on the Validate Office button.  Office should validate normally.
    7.  Do a final restart, then open Word to check to make sure you no longer receive nongenuine notices.
    8.  Finally, start Windows Update from the start menu, if not already selected, go ahead and set Windows Update to look for updates for other Microsoft products including Office, and then run Windows Update as many times as necessary to get your new Office installation up-to-date.

    How did we do?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 6, 2009 3:36 PM
  • Hi,

    I am at work at the moment so cannot access the "faulty" software.

    I just want to challenge your reply in one area. The comment above _ "Here is the one you just posted after uninstalling the nongenuine Office and installing the genuine Office:" is a little confusing. I have changed the software at all. I was told to uninstall the software on the machine and I then re-installed exactly the same software from exactly the same disc with exactly the same product key as was on the machine previously - i.e. nothing changed. What I am therefore very worried about is that although we may have resolved this issue this time after 15/20 hours of work at my end, this issue will reappear in 2, 4, 6, 12, or 18 months time and I have to go through all this again.

    What is your answer to this?

    How can I short cut the process in future if this happens again
    .

    I also seem to be unable to download service updates to the Office software - when I try to update the product on the MS update website it tell may there are none available but when I check with the Office Suite's own built in Diagnostics programme it tells me that the product needs to be updated and to visit the MS Update website and download the updates - They cannot both be right so which one is?

    I will check the rest of the stuff when I get home tonight.

    Learning point - I can now demonstrate and proove that I bought genuine Office software from Microsoft itself through their Home Use Programme. Microsoft then determined that the software was invalid and made me go through all sorts of hoops to fix the problem. What is Microsoft going to do about this and what do they have to say for themselves.
    Friday, November 6, 2009 4:21 PM
  • Hello Hewittrl,

    Regarding Windows Update, you have Vista which does not download its updates by going to the Windows Update website itself, it does updating internally.  There is a separate selection on the Vista Windows Updates screen that directs Vista 's Windows Update to also check for updates for other MS products like Office.  If you do not make that selection, then Vista's WU does not check for updates for Office.

    There used to be a completely separate Office Update site that just did Office Updates and that was accessed as a link from office.microsoft.com.  This site was closed down this past summer and its function was incorporated into Windows/Microsoft Updates.  I think the Office diagnostic that you ran from disc was referring to that independent Office Updates site, which is now defunct.

    I have to disagree with you in your belief that you "...re-installed exactly the same software from exactly the same disc with exactly the same product key as was on the machine previously..."

    In a previous post you did write, "The CD box it came in as the product key on a yellow and white lable stuck inside it. I do have two discs of "office". The second one came with a second PC. The product key for that disc is also a yellow and white lable in the box. The two PC where not bought together and I have only ever installed the software once on each machine"

    I'd be much more inclined to chalk this up to a simple mix-up of discs and product keys, especially since the product GUIDs (which stands for globally unique identfier) and the Pid Types are different, which indicates to me different discs, or at least different disc contents if not different disc external appearance.  Are they identical in appearance, wording, part numbers, etc?

    I think an interesting exercise would be to check installed product keys on both computers with a keyfinder utility such as the Magical Jellybean Keyfinder, and then run the mgadiag utility on your other computer, a Fujitsu IIRC.




    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 6, 2009 5:06 PM
  • I am sorry but you appear to be missing the point.

    Having two discs is not the issue. Both discs are genuine discs from the same source - Microsoft. I have been using the software on the computers for many months without any issues. So why did Microsoft ever consider that one of the installations was not genuine? If I had got the discs mixed up when installing they would never had installed because the Product Keys would not have worked!

    On the aspect of mixing up the discs - both discs and boxes are marked with a "sharpie" pen to denote which PC ther are installed on it is impossible to mix them up.

    I can get another copy of this software very cheaply indeed through the HUP scheme but how many other genuine customers are going to go through this process until someone realises that there is something not quite right here. Please, please listen to what I am trying to say as I am genuinely trying to help you understand that ther is a genuine issue here that needs looking into. Ignoring this issue as being one where a customer has mixed up his discs is not the right answer for Microsoft or its customers.
    Friday, November 6, 2009 5:19 PM
  • Hello Hewittrl,

    The original problem was not a bad disc, it was a bad product key.  From your original mgadiag of Oct 24: 
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    The subsequent problem revolving around uninstalling and reinstalling Office was an incorrect product key for the media being used, that was the "invalid key" error experienced during Setup for the replacement installation.  My understanding is that you used either a different product key or different media, thus making the needed match, and setup went forward with the installation.

    Since an inventory of product keys was not done prior to removal of the nongenuine Office, we cannot say for certain what that product key was, other than it was one that was blocked by Microsoft.  A blocked key is a key that was at one time genuine, but due to leakage, misuse, or expiration of its asscociated Volume License Agreement, the key has been blocked from further use.

    If you now have one or more Office installations that are reported as genuine by the mgadiag report and that validate normally at www.microsoft.com/genuine, then they are good for now.  If one or more of these Office installations is a full retail license, then this is a perpetual license.  If one or more is an OEM license, then the license is good for the life of the computer onto which it was first installed.  Since we know at least one installation was done under the HUP program, that license is good for as long as you are in the employ of the company, and as long as the company maintains their Software Assurance Volume Licensing Agreement with Microsoft.  For the HUP license, if either of those two conditions should lapse, then so would your HUP license to use the HUP installation of Office.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 6, 2009 5:47 PM