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Onecare crash disabled internet connection RRS feed

  • Question

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    I installed a Citrix secure gateway on three separate machines.  One installed fine and on the other two crashed onecare at the end of the installation.  Now I do not have internet access from those two machines. Is this a onecare issue?
    Saturday, November 15, 2008 9:15 PM

Answers

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  • Are you sure you mean you installed the Citrix Secure Gateway on the client PC? This is usually installed on a server with only the client components installed on a user PC.

     

    If you installed the gateway itself on the clients, I don't understand what they are doing running a protection package designed for home and SOHO use. I wouldn't blame this on OneCare but rather on mis-application of OneCare into an enterprise environment, which is where Citrix is normally found.

     

    OneCareBear

    Sunday, November 16, 2008 1:05 AM
    Moderator
  • I installed the AdvGWClient.msi (the citrix secure gateway client) on my desktop in order to remotely access a PC at a hospital.  The program works fine from this machine.  I tried to do the same thing on my two laptops but at the end of the installation, onecare encountered a problem and needed to close.  Both laptops after that had no internet connectivity.  On the one laptop, I was able to restore to an earlier date, remove onecare and re-install the citrix client.  That machine has connectivity.  I can not restore the second laptop to an earlier date have no connectivity to the internet.

    Monday, November 17, 2008 8:37 PM
  • Is the desktop where you installed it to also running OneCare? It sure sounds like the Citrix software stomped all over the network stack and caused OneCare to collapse.

     

    -steve

     

    Tuesday, November 18, 2008 1:08 AM
    Moderator
  • Yes, the dsektop is running onecare.  The only difference is the desktop was also a onecare hub.

     

    Norm

     

    Tuesday, November 18, 2008 8:30 PM
  • That is strange. Having the desktop set as hub should have no bearing on the ability for the program and OneCare to cooperate. I recommend that you contact support. It may be that the problem lies with the network adapter on the laptop.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, November 19, 2008 6:32 PM
    Moderator
  • my computer crashed and when we fixed it we lost our windows  live care one also. I still had six months of service back so how do i re-install? Also I forgot my id and password. Please help me. Thank you.

    Thursday, November 20, 2008 7:11 AM
  •  linda erickson wrote:

    my computer crashed and when we fixed it we lost our windows  live care one also. I still had six months of service back so how do i re-install? Also I forgot my id and password. Please help me. Thank you.

    Hello Linda.

    If you need to reinstall OneCare, first remove the existing installed copy from the PC

    How to Uninstall Windows Live OneCare

    Be sure to use the Cleanup Tool - 

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

     

    Then, install OneCare by going to http://onecare.live.com and clicking "Free Trial" or use the link for Subscribers/Add another computer on the left side of the page.

     

    Once it is installed, activate/subscribe by signing in with the same LiveID you used for your original installation, which created your subscription.

    If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Thursday, November 20, 2008 5:01 PM
    Moderator