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WHSRecovery.exe failing RRS feed

  • Question

  • I have an HP MediaSmart Home Server with 2 HDs. The secondary one died and I was able to remove and move all the replicated folders/files to the main HD, but the Software folder was not replicated (I know, big mistake on my part). Anyway, I needed to install the connector on Win 7 64-bit machine, but it was failing during the install, which I think it had something to do with the problem mentioned earlier. I didn't want to waste much time so I decided to run WHSRecovery.exe (server recovery) from a laptop, which I left running unatended. When I came back the laptop was sleeping and after I woke it up it had an error. I thought, no biggie, just run it again from a desktop computer. I follow the steps (uninstalled connector, turned off server, start it up, press the recessed button when light blinks blue/red. When I hit next the program ends unexpectedly:

    "WHS Recovery has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."

    The following event is logged in the event viewer:

    "Faulting application name: WHSRecovery.exe, version: 1.1.1.13411, time stamp: 0x4714fdb4
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0xae0
    Faulting application start time: 0x01cbee75580d283a
    Faulting application path: D:\WHSRecovery.exe
    Faulting module path: unknown
    Report Id: b2bfd7be-5a68-11e0-965d-00125a5e4e5a

    The Report.wer that is sent to MSFT is as follows:

    Sig[3].Value=StackHash_fa59
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=00000000
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00000000
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=fa59
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=fa59b16e1bd6e3ec9e081da3beec6b2d
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=1050
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=1050b91b0e95685ff0f37bcba5695b9b
    UI[2]=D:\WHSRecovery.exe
    UI[3]=WHS Recovery has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=D:\WHSRecovery.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\syswow64\USER32.dll
    LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[6]=C:\Windows\syswow64\LPK.dll
    LoadedModule[7]=C:\Windows\syswow64\USP10.dll
    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[14]=C:\Windows\syswow64\comdlg32.dll
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
    LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[18]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[19]=C:\Windows\system32\oledlg.dll
    LoadedModule[20]=C:\Windows\syswow64\ole32.dll
    LoadedModule[21]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[23]=C:\Windows\syswow64\NSI.dll
    LoadedModule[24]=C:\Windows\system32\IMM32.DLL
    LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[26]=C:\Windows\system32\uxtheme.dll
    LoadedModule[27]=C:\Windows\system32\RICHED32.DLL
    LoadedModule[28]=C:\Windows\system32\RICHED20.dll
    LoadedModule[29]=C:\Windows\system32\dwmapi.dll
    LoadedModule[30]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[31]=C:\Windows\SysWOW64\FirewallAPI.dll
    LoadedModule[32]=C:\Windows\SysWOW64\VERSION.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=WHS Recovery
    AppPath=D:\WHSRecovery.exe

    What should I do?

     

    • Edited by Jonas Stawski Wednesday, March 30, 2011 1:04 AM Added more info
    Wednesday, March 30, 2011 12:59 AM

Answers

  • I tried again from the same laptop and this time it worked.

    • Marked as answer by Jonas Stawski Wednesday, March 30, 2011 1:37 AM
    Wednesday, March 30, 2011 1:37 AM