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Computer so slow as to be unusable following WGA update. RRS feed

  • Question

  • I installed a WGA udpate as recommend by windows update a few days ago, and ever since then my computer has become usuable. First it caused my anti-virus (F-Secure for Workstations) to malfunction, then the WGA process began using 100% CPU. Now the WGA process is no longer present but something else is still making it unbearably slow. I am using XP Pro SP3, and know XP pretty much inside out, but have been unable to find any kind of solution. The ONLY thing that has changed since my computer has become unusable is the installation of said update, and it's very frustrating not to be able to do any work. I can barely even get on this website.

    Here are some MGA results:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {11B64087-A7F4-4E4C-9379-B9B1BEA23F4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|13BE9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|13B8F:Compaq Computer Corporation|13B8F:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|13B8F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    Friday, April 10, 2009 2:54 PM

Answers

  • Hello Alex,

    Thank you for taking the time and pasting the full MGA Diagnostic results :-). Currently your Windows is genuine. At this point please engage with Windows XP support by visiting http://support.microsoft.com/ph/1173#tab0 .  I have found some information regarding third party programs.


    Some third-party programs experience a change in functionality after you install Windows XP Service Pack 3

    http://support.microsoft.com/kb/947309/


    Take care and thank you Alex,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 10:36 PM
    Friday, April 10, 2009 10:36 PM

All replies

  • Hello alex.c,

    Please post the entire output of the mgadiag report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, April 10, 2009 4:42 PM
  • Thanks for the reply! I didn't want to sound angry in my original post, it's just i take a lot of care with my system, and have it optomised to get the best out of my laptop, so when apparently an update undoes all that it's a little frustrating.

    Here is the full output, i didn't realise i'd cut out important bits:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {11B64087-A7F4-4E4C-9379-B9B1BEA23F4B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11B64087-A7F4-4E4C-9379-B9B1BEA23F4B}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3587833477-406033332-1113133327</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6400 (RH484EA#ABU)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YCD Ver. F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20070905000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>39A23A07018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|13BE9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|13B8F:Compaq Computer Corporation|13B8F:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|13B8F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    Thanks again for you time.
    Friday, April 10, 2009 7:15 PM
  • Hello Alex,

    Thank you for taking the time and pasting the full MGA Diagnostic results :-). Currently your Windows is genuine. At this point please engage with Windows XP support by visiting http://support.microsoft.com/ph/1173#tab0 .  I have found some information regarding third party programs.


    Some third-party programs experience a change in functionality after you install Windows XP Service Pack 3

    http://support.microsoft.com/kb/947309/


    Take care and thank you Alex,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 10:36 PM
    Friday, April 10, 2009 10:36 PM