Address for subscription not accepted, credit card has been charged twice and I can't get anyone to help me. RRS feed

  • Question

  • I downloaded a free trial of Windows Live OneCare and now when I am trying to subscribe it doesn't recognize my address because my apartment complex is a new development.  However, it told me to re-enter my address and credit card information so I did and now I have been charged on my account twice.  Funny, since it didn't recognize my address but it managed to charge my card.  Since I'm not a "subscribed" member even though I've been charged, I can't get ahold of anyone to help me resolve this issue because Windows Live OneCare does not recognize my login.  I'm very disappointed and frustrated.  Can someone please help me?
    Saturday, September 19, 2009 10:16 PM


  • Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    • Marked as answer by raymer23 Sunday, September 20, 2009 12:46 AM
    Saturday, September 19, 2009 10:38 PM