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Windows 7 Not Genuine - Build 7600 (Home-built PC) RRS feed

  • Question

  • Hello,

    Today I rebooted my computer and all of a sudden I started getting the "Windows 7 not Genuine" error.  I have a legitimate copy of Windows 7 Professional bought new from a reputable retailer (Amazon.com - directly from Amazon, not a "Marketplace" seller) in the original, sealed packaging.

    My computer is home built and had been running XP fine for years and Win7 fine for the last 7+ months. I have allowed the automatic updates to run as needed. I have MS Security Essentials and Defender installled and do not run any other security software. MS SE also reports a similar error.

    I have tried various solutions suggested in other threads of this forum to no avail. I have tried several different invocations of slui.exe but it always displays an error dialog after about 15 seconds stating "An error has occurred". The error code is 0x80070017 and the description says "Data Error (cyclic redundancy check)". 

    I am having problems creating a copy of the MGADiag report. I get an error stating "Failed to create output file." the Error code is 0x80070002. I will try rebooting and attach a report as soon as I am able.

    Thanks

    Wednesday, January 26, 2011 6:46 PM

Answers

All replies

  • "RTL-EDS" wrote in message news:70794b56-d9cf-49ad-a8aa-4cdc26b68628...

    Hello,

    Today I rebooted my computer and all of a sudden I started getting the "Windows 7 not Genuine" error.  I have a legitimate copy of Windows 7 Professional bought new from a reputable retailer (Amazon.com - directly from Amazon, not a "Marketplace" seller) in the original, sealed packaging.

    My computer is home built and had been running XP fine for years and Win7 fine for the last 7+ months. I have allowed the automatic updates to run as needed. I have MS Security Essentials and Defender installled and do not run any other security software. MS SE also reports a similar error.

    I have tried various solutions suggested in other threads of this forum to no avail. I have tried several different invocations of slui.exe but it always displays an error dialog after about 15 seconds stating "An error has occurred". The error code is 0x80070017 and the description says "Data Error (cyclic redundancy check)". 

    I am having problems creating a copy of the MGADiag report. I get an error stating "Failed to create output file." the Error code is 0x80070002. I will try rebooting and attach a report as soon as I am able.

    Thanks


    Don't worry about the error message from MGADiag - it often happens, and 99% of the time the report still pastes happily into Notepad, or your response.
    CRC problems probably mean that there's disk problems or RAM problems  - I'd check your disk out with the HD manufacturer's test utility, and the RAM with at least the Windows Memory tester.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 8:45 PM
    Moderator
  • I am still unable to copy the MGADiag report, however, I have hand-copied the information from the MGADiag application screen below:

    WGA Data-->
    Validation Code: 50
    Windows Product Key: *****-*****-X2KGY-XRJY8-RMBHX
    Windows Product Key Hash: Hd6h/ezlgmYHQ3oqv0Jxog3gbQk=
    Windows Product ID: 00371-152-6919926-85217
    Windows Product ID Type: 5 - Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6B8C8529-F2B4-44C3-82C0-B49965329266}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture & Build: 0x00000000   7600.win7_gdr.100618-1621
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    File Exists: No

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_25D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-238-2_025d1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe ox2a 0xC004F012' to display the error text.
    Error:  0xC004F012'

    I realize this is not as complete a report as you get with the 'copy' button, but I hope it helps.

    Thanks

    Wednesday, January 26, 2011 9:02 PM
  • Thanks for the tip! It was in the clipboard after all despite the error message.
    Wednesday, January 26, 2011 9:08 PM
  • OK, here is the complete MGADiag report (thanks to the tip above I wa able to get it).

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X2KGY-XRJY8-RMBHX
    Windows Product Key Hash: Hd6h/ezlgmYHQ3oqv0Jxog3gbQk=
    Windows Product ID: 00371-152-6919926-85217
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6B8C8529-F2B4-44C3-82C0-B49965329266}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B8C8529-F2B4-44C3-82C0-B49965329266}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMBHX</PKey><PID>00371-152-6919926-85217</PID><PIDType>5</PIDType><SID>S-1-5-21-1569599960-3960187349-2624692233</SID><SYSTEM><Manufacturer>ECS                             </Manufacturer><Model>K7S5A                           </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>A5B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>398531B96C38724</Val><Hash>sthRKSAArjn2ko4J0z308knNshI=</Hash><Pid>81602-914-1294246-68066</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:14:2010 13:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAMAAgABAAEAAQADAAAAAQABAAEAJJReNBUkTjT2db7BDpCQu8wC3oiSijCE7V+aXhSB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   AMIINT  SiS735XX

     

    Wednesday, January 26, 2011 9:10 PM
  • "RTL-EDS" wrote in message news:9a66f3f9-1df9-4128-88d0-107394dc6642...

    OK, here is the complete MGADiag report (thanks to the tip above I wa able to get it).

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X2KGY-XRJY8-RMBHX
    Windows Product Key Hash: Hd6h/ezlgmYHQ3oqv0Jxog3gbQk=
    Windows Product ID: 00371-152-6919926-85217
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

     

     

    It looks to me as if your Licensing Store has become corrupted -
    - please try the following
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 9:22 PM
    Moderator
  • Thanks, Noel, but I already tried that before I posted. When I ran slui.exe it ran for quite a while (30+ seconds - there was a lot of disk activity so I assume it was rebuilding the licence store) and then it got the same slui.exe error I mentioned in my original post: error code is 0x80070017 and the description says "Data Error (cyclic redundancy check)". 

    I agree that it looks like some sort of data curruption issue (that is what a CRC error would indicate), but where, and how do I fix it? Would re-installing Win7 fix it? (I'd hate to resort to that unless it was my last option)

    • Edited by RTL-EDS Wednesday, January 26, 2011 9:53 PM
    Wednesday, January 26, 2011 9:50 PM
  • "RTL-EDS" wrote in message news:b7328b9e-02d1-4e75-a640-7350b0e088bf...

    Thanks, Noel, but I already tried that before I posted. And when I did I got the same slui.exe error I mentioned in my original post: error code is 0x80070017 and the description says "Data Error (cyclic redundancy check)". 

    I agree that it looks like some sort of data curruption issue (that is what a CRC error would indicate), but where, and how do I fix it? Would re-installing Win7 fix it? (I'd hate to resort to that unless it was my last option)


    A repair install of Win 7 isn't all that painful yet - but hold off on it a bit, as Darin may have some ideas.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 9:51 PM
    Moderator
  • Thanks. I look forward to Darin's input.
    Wednesday, January 26, 2011 11:26 PM
  • "RTL-EDS" wrote in message news:b7328b9e-02d1-4e75-a640-7350b0e088bf...

    Thanks, Noel, but I already tried that before I posted. And when I did I got the same slui.exe error I mentioned in my original post: error code is 0x80070017 and the description says "Data Error (cyclic redundancy check)". 

    I agree that it looks like some sort of data curruption issue (that is what a CRC error would indicate), but where, and how do I fix it? Would re-installing Win7 fix it? (I'd hate to resort to that unless it was my last option)


    I assume you've already run CHKDSK C: /F ??
    What about a malware check? -Have you run a specific anti-malware scanner over the machine? which one? (Malwarebytes Anti-Malware is current best-of-breed - try the free version - it's not a resident program, so doesn't interfere with MSE)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 11:29 PM
    Moderator
  • Hi Noel,

    I downlaoded Malwarebytes Anti-Malware and did a both a quick scan and a full scan of my hard drives and it did not find anything of consequence. I also ran a Check Disk and it came up clean as well.

    Thursday, January 27, 2011 4:39 PM
  • "RTL-EDS" wrote in message news:5c890a95-5f1a-46fe-a17c-608d96ba1b32...

    Hi Noel,

    I downlaoded Malwarebytes Anti-Malware and did a both a quick scan and a full scan of my hard drives and it did not find anything of consequence. I also ran a Check Disk and it came up cleas as well.


    In that case, MS support would seem to be your best option - I'm out of ideas
    Make sure that you always use the WGA and/or Activation and Validation options when asking for assistance, otherwise you're likely to get shunted into paid-for support at $50 a pop!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 27, 2011 8:58 PM
    Moderator
  • Thanks Noel, but help me out one more time, if you please. I have never contacted MS Support before (pretty impressive given that I have been using MS products for almost 30 years!). I was under the impression that this forum would get me MS Support since Darin, whom I have seen post many times on this forum in the course of my research, is Microsoft. If that is not the case, then where do I go to get MS Support - and what do you mean by "use the WGA and/or Activation and Validation options when asking for assistance".

    Thanks

    Thursday, January 27, 2011 9:34 PM
  • "RTL-EDS" wrote in message news:cbde1a61-84bc-4a12-ad4b-0c4eecd53a2f...

    Thanks Noel, but help me out one more time, if you please. I have never contacted MS Support before (pretty impressive given that I have been using MS products for almost 30 years!). I was under the impression that this forum would get me MS Support since Darin, whom I have seen post many times on this forum in the course of my research, is Microsoft. If that is not the case, then where do I go to get MS Support - and what do you mean by "use the WGA and/or Activation and Validation options when asking for assistance".

    Thanks


    Sorry - I thought I'd given you the links earlier!
     
     

    There's usually a questionnaire (multi-choice) to fill in before you get where you need to get to - which is why I pointed out the best options for you to take.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 27, 2011 10:39 PM
    Thursday, January 27, 2011 10:17 PM
    Moderator