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Reinstalled Windows 7 - product key no longer valid RRS feed

  • Question

  • I have been searchoing for answers to my question all day but no luck so here goes: I have had Windows 7 home premium on my laptop for over a year (it came with Vista and a free upgrade to windows 7 which i installed). Today I reinstalled it (long story) probably the wrong thing to do. I used the oringial CD to do so. But the product key no longer works and now it says that 'this copy of windows is not geniuine'. I rang microsoft and they agreed it WAS genuine and i thought they had reactivated it, but they haven't. What can I do? Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6WXMD-GR9D3-68GV8
    Windows Product Key Hash: 4IU205qvS0uD3p7gIBfJBkvZkk0=
    Windows Product ID: 00359-OEM-8882367-18445
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {504FF702-C15B-4F37-892D-63E9AE232998}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{504FF702-C15B-4F37-892D-63E9AE232998}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-68GV8</PKey><PID>00359-OEM-8882367-18445</PID><PIDType>3</PIDType><SID>S-1-5-21-3307915059-2976972186-3844994261</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.06          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090414000000.000000+000</Date></BIOS><HWID>93B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3B9840E7A19FED4</Val><Hash>7xjUgs8mI6glJRzAaVpfL9fhbZg=</Hash><Pid>81599-874-8103466-65716</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-823-618445-02-2057-7600.0000-0402011
    Installation ID: 002243962312064206287774604222904823829460007183039253
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 68GV8
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 09/02/2011 17:49:20

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:8:2010 08:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjIRU7qEscE964mZBNsR/qt6gBGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      SSDT            BrtRef        DD01BRT
      SSDT            BrtRef        DD01BRT


    Wednesday, February 9, 2011 5:56 PM

Answers

  • Hello mempe,

      I am unsure what you mean by "But the product key no longer works"  The key is showing in the Diagnostic Report which means Windows accepted it during install so the key appears to be working just fine. I have also looked up the product key in my Key Information Tool and it shows as Valid and Genuine.

     

     "and now it says that 'this copy of windows is not geniuine'" The reason for this is that Windows has passed it's activation grace period. The only issue I see is that Windows is not currently Activated.

     

     Please click the Start button, and type: slue 4 and hit the enter key. In the window that opens, select your location and follow the directions to Activate by Phone.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 10:22 PM
    Wednesday, February 9, 2011 10:22 PM