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slow performance, now saying windows not genuine RRS feed

  • General discussion

  • For the last month my laptop has been very slow, lenovo G550. I thought it might be a virus so I did a scan using Microsoft security essentials but it didn't find anyhing. The slow performance continued and I noticed the green button in essentials had turned red with 'repair' in the window and asking me to validate windows. I clicked on repair, however it said they couldnt validate windows. I then checked the windows update in case there was anything that needed my attention but it wouldnt open. I remove Microsoft essentials and downloaded a free version of AVG which found a trojan on the initial scan, this was removed, however it wouldn't complete a full scan so this was removed. I then used the Microsoft malware scan which took around 2 hours but it found no threats on the computer. I then used the 'fix it' microsoft tool to se if I could troubshoot the issue but came up with the same issues that windows wasnt genuine. The laptop is neatly two years old and we have a windows sticker on the base. I would wipe the latop and start again but retailers are no longer handing out the windows DVD on purchase which is frasturating as it should come with the purchase. Any help would be much appreciated. I have used the genuine tool and pasted the result below;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {79259DC4-6D11-4C64-9CB1-7537487B3161}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{79259DC4-6D11-4C64-9CB1-7537487B3161}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1463872747-990259080-1678182413</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2958                </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>18CN45WW(V2.54)         </Version><SMBIOSVersion major="2" minor="5"/><Date>20100505000000.000000+000</Date></BIOS><HWID>5EED3407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:23:2012 18:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAAAAAAAAwABAAEAeqjuQHKq5qFm60h7ChCyW7jAcpRGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  CB-01  
      DBGP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  CB-01  
      SLIC   LENOVO  CB-01  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

    Monday, October 15, 2012 9:48 PM

All replies

  • looks to me like you ran the report in safe mode. it needs to be run in normal mode.
    Monday, October 15, 2012 10:14 PM
    Answerer
  • ALL manufacturers are required to proveide means of returning the machine to ex-factory state - most choose to use Recovery partitions.

    Check your manual for details of how to access the Recovery procedure - note that it will almost certainly wipe all data, so back up to external media first!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 16, 2012 8:52 AM
    Moderator