For the last month my laptop has been very slow, lenovo G550. I thought it might be a virus so I did a scan using Microsoft security essentials but it didn't find anyhing. The slow performance continued and I noticed the green button in essentials
had turned red with 'repair' in the window and asking me to validate windows. I clicked on repair, however it said they couldnt validate windows. I then checked the windows update in case there was anything that needed my attention but it wouldnt open. I remove
Microsoft essentials and downloaded a free version of AVG which found a trojan on the initial scan, this was removed, however it wouldn't complete a full scan so this was removed. I then used the Microsoft malware scan which took around
2 hours but it found no threats on the computer. I then used the 'fix it' microsoft tool to se if I could troubshoot the issue but came up with the same issues that windows wasnt genuine. The laptop is neatly two years old and we have a
windows sticker on the base. I would wipe the latop and start again but retailers are no longer handing out the windows DVD on purchase which is frasturating as it should come with the purchase. Any help would be much appreciated. I have used the genuine
tool and pasted the result below;
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {79259DC4-6D11-4C64-9CB1-7537487B3161}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{79259DC4-6D11-4C64-9CB1-7537487B3161}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1463872747-990259080-1678182413</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2958
</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>18CN45WW(V2.54) </Version><SMBIOSVersion major="2" minor="5"/><Date>20100505000000.000000+000</Date></BIOS><HWID>5EED3407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:23:2012 18:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAAAAAAAAwABAAEAeqjuQHKq5qFm60h7ChCyW7jAcpRGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP LENOVO CB-01
DBGP LENOVO CB-01
HPET LENOVO CB-01
BOOT PTLTD $SBFTBL$
MCFG LENOVO CB-01
SLIC LENOVO CB-01
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
