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Windows 7 Ultimate "not genuine" alert RRS feed

  • Question

  • Win 7 Ultimate, suddenly getting message "This copy of Windows is not genuine". Was installed as upgrade from XP (clean install) 4 - 5 months ago, activated immediately after installation, no problems until now. Discs & packaging all appear genuine.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-2DPFW-39CJT-MT34P
    Windows Product Key Hash: Rbm/IrHGy4Xj96MQM/PPU2YBWU4=
    Windows Product ID: 00426-068-1038324-86283
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {8DB8B4A2-F627-4C30-9109-EBC306C35816}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DB8B4A2-F627-4C30-9109-EBC306C35816}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MT34P</PKey><PID>00426-068-1038324-86283</PID><PIDType>5</PIDType><SID>S-1-5-21-225173443-1879996869-1827726225</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20071022000000.000000+000</Date></BIOS><HWID>04B93607018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>84740F2F8781D86</Val><Hash>1eYN1NZ0CAQ0WoPsFQ50bXBflxI=</Hash><Pid>89409-707-0697956-65200</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-103832-00-3081-7600.0000-2382010
    Installation ID: 004475023595160550769033003120048590407420873832248570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MT34P
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 20/02/2011 2:58:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 2:19:2011 19:37
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEA6GEyPOSYHUG4kcgikKZ6Oaj8AJON7xzFsbyAnCbp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   102207  OEMAPIC
      FACP   102207  OEMFACP
      HPET   102207  OEMHPET
      MCFG   102207  OEMMCFG
      OEMB   102207  AMI_OEM
      SSDT   A M I   POWERNOW

     

    Sunday, February 20, 2011 5:44 AM

Answers

  • Your Product ID line shows that you are using an MSDN product key. Obviously, you are not the subscriber.

    Windows Product ID: 00426-068-1038324-86283

    The 068 is the MSDN indicator. If you purchased a retail box the entire box and its contents is a counterfeit product. Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.

    The product key is not a genuine retail PK. It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber. It takes a while for MS to detect and complete processing of abused keys but it is inevitable. The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately. Do not accept a replacement product key from the seller. It will be from the same source.

    Report the incident to Microsoft at http://www.microsoft.com/howtotell/reports/report.aspx

     To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by Darin Smith MS Monday, February 21, 2011 11:15 PM
    Sunday, February 20, 2011 5:59 AM
    Answerer

All replies

  • Your Product ID line shows that you are using an MSDN product key. Obviously, you are not the subscriber.

    Windows Product ID: 00426-068-1038324-86283

    The 068 is the MSDN indicator. If you purchased a retail box the entire box and its contents is a counterfeit product. Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.

    The product key is not a genuine retail PK. It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber. It takes a while for MS to detect and complete processing of abused keys but it is inevitable. The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately. Do not accept a replacement product key from the seller. It will be from the same source.

    Report the incident to Microsoft at http://www.microsoft.com/howtotell/reports/report.aspx

     To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by Darin Smith MS Monday, February 21, 2011 11:15 PM
    Sunday, February 20, 2011 5:59 AM
    Answerer
  • Hmmm, not quite the answer I hoped for. It was an eBay purchase, given the time frame it may now be too late to pursue, but I will investigate. Thanks.
    Sunday, February 20, 2011 6:06 AM
  • Don't lose hope. I got stung on eBay also and did get my money back.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 20, 2011 6:27 AM
    Answerer
  • I've just tried to initiate a dispute via PayPal but it seems the timeframe won't allow it, so I'll try to do the same via eBay. Is this something that can be fixed as simply as a new (genuine) activation code, or is the whole install suspect? 
    Sunday, February 20, 2011 6:55 AM
  • If you trust the installation then all you need to do is enter a valid key for the edition installed. Do not buy a bare key, however. The ones offered on the web are the same scam.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 20, 2011 1:05 PM
    Answerer