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Windows7, IE 8 and CRM: popups being blocked RRS feed

  • Question

  • Hi,

    One of our users is having a really frustrating problem: on a new Windows 7 pc with IE 8 installed, popups from CRM are always being blocked with the usual "A Microsoft Dynamics CRM window was unable to open, and may have been blocked by a pop-up blocker." error message. The Outlook CRM client isn't installed. When we get the above error message, it also causes additional iexplorer.exe processes to appear in task manager that won't dissapear after closing IE. I've been searching for a solution for days now but haven't been able to resolve it.

    What I've already tried:

    • adding the site to the popup blocker exception list
    • disabling the popup blocker altogether
    • adding the site to the trusted zone
    • enabling/disabling protected mode
    • disabling all IE plugins
    • resetting security zone settings
    • enable protected mode for all zones
    • resetting all IE 8 parameters
    • disabling UAC
    • uninstalling Norton
    • setting tabprocgrowth to 0 in the registry
    • checked if IE 8 is the default browser
    • cleared IE cache

    I think that's about it. Even after all that the problems still remain. What's really odd though is the following: when we get the popup blocker message, changing protected mode on the Trusted Zone (doesn't matter if it's checked or not, we just change it to the opposite setting) and not shutting down IE 8 causes the popup messages to appear together with the popup blocker message. This no longer works after restarting IE 8 and we have to repeat the process and change protected mode again to get the popups to appear together with the error message. This doesn't make the least bit of sense to me... Any help would be appreciated.

    • Edited by Miguel_P Thursday, June 17, 2010 11:40 AM added more things I've tried to try and resolve the problem
    Friday, June 11, 2010 7:45 AM

Answers

  • Man, Microsoft worked the case I started for this issue for over a week and no dice. They're going to rebuild the machine. That's some bug.
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx

    This sounds like the same problem I have had twice now.    I did find a way to resolve it without rebuilding the machine but it's ugly and probably not supported.    I found this tool which fixes it for me(http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en).   All the normal caveats apply here.. USE AT YOUR OWN RISK
    Steve
    • Proposed as answer by Phil Edry Wednesday, August 4, 2010 4:09 PM
    • Marked as answer by Jim Glass Jr Friday, August 6, 2010 4:05 PM
    Tuesday, August 3, 2010 8:19 PM

All replies

  • Is there a Group Policy managing IE on the desktops?

     

    MSFT has a support KB on IE 8 support for CRM 3.0 and CRM 4.0.

    http://support.microsoft.com/kb/971024/en-us

     

    I believe Rollup 11 will solve this problem if you are not already there.

    http://support.microsoft.com/default.aspx?kbid=981328

     

    I do not see any mention of what roll up you are at presently in your post.

    Hope this helps.

    /:>

     


    Curtis Spanburgh
    • Marked as answer by Jim Glass Jr Friday, July 16, 2010 5:24 PM
    • Unmarked as answer by Miguel_P Friday, July 16, 2010 5:49 PM
    Thursday, July 15, 2010 1:38 PM
    Moderator
  • I would also recommend that you do not have the following bars installed in Add\Remove Programs:

    MSN Bar

    Yahoo Bar

    Google Bar

    Those programs have their own Pop-Up Blocker built in.


    Best regards,

    Don Chang
    Partner Online Technical Community
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    • Marked as answer by Jim Glass Jr Friday, July 16, 2010 5:24 PM
    • Unmarked as answer by Miguel_P Friday, July 16, 2010 5:49 PM
    Friday, July 16, 2010 4:20 PM
    Moderator
  • This may be a bit superstitious, but here's one troubleshooting step, that I've dubbed "The Nuclear Approach", is in IE8, go to Tools >> Internet Options >> Advanced >> Reset Internet Explorer Settings. Then turn off protected mode in all zones. Then spin around in your desk chair three times, make the user a local admin, turn off UAC, and restart.

    Sounds like you've tried most of those, but doing them all at once has yet to fail me. Then start turning things back on and restarting after each change, until you find the culprit. Don't leave yourself open like that long term, obviously, this is a troubleshooting step.


    Phil Edry – Altriva Solutions – Solution Developer
    Friday, July 16, 2010 4:46 PM
  • Thanks for the replies. There's no group policy for IE, rollup 11 is installed and I uninstalled all the toolbars as well. Phil, I don't think I've tried doing all those things at the same time. I'll give it a try, if it doesn't work I'm thinking of just reinstalling Windows altogether.
    Friday, July 16, 2010 6:01 PM
  • Thanks for the replies. There's no group policy for IE, rollup 11 is installed and I uninstalled all the toolbars as well. Phil, I don't think I've tried doing all those things at the same time. I'll give it a try, if it doesn't work I'm thinking of just reinstalling Windows altogether.

    Any luck?
    Phil Edry – Altriva Solutions – Solution Developer
    Monday, July 19, 2010 8:03 PM
  • I am now experiencing this exact issue with another client. I've started a case with Microsoft. I'll post back what we find.
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    • Edited by Phil Edry Tuesday, July 20, 2010 10:29 PM typo
    Tuesday, July 20, 2010 10:23 PM
  • Phil,

     

    Unfortunately the "nuclear approach" didn't resolve the problem either. Thanks for looking into the problem.

    Wednesday, July 21, 2010 9:05 PM
  • We had the same problem.

    Check if you have installed the IE Google Toolbar (or any other third party toolbar)

    These bars have their own popup blocker.

    Good luck,

    Regards.

    Thursday, July 22, 2010 8:26 AM
  • Wow, the Microsoft tech I'm working with just tried opening Internet Explorer (64 bit) and everything worked -- no popup blocker. He's researching further, since this obviously won't help the outlook client. I'm curious if you haven't re-installed windows yet and you're using Windows 7 x64, does behavior change for you when you try IE 64 bit instead of the default 32 bit?


    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Thursday, July 22, 2010 10:35 PM
  • Man, Microsoft worked the case I started for this issue for over a week and no dice. They're going to rebuild the machine. That's some bug.
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Monday, August 2, 2010 8:25 PM
  • Man, Microsoft worked the case I started for this issue for over a week and no dice. They're going to rebuild the machine. That's some bug.
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx

    This sounds like the same problem I have had twice now.    I did find a way to resolve it without rebuilding the machine but it's ugly and probably not supported.    I found this tool which fixes it for me(http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en).   All the normal caveats apply here.. USE AT YOUR OWN RISK
    Steve
    • Proposed as answer by Phil Edry Wednesday, August 4, 2010 4:09 PM
    • Marked as answer by Jim Glass Jr Friday, August 6, 2010 4:05 PM
    Tuesday, August 3, 2010 8:19 PM
  • Thanks a lot Steve. I just got this message to my client minutes before he was planning on wiping his machine. It's low risk to try this, since even if it doesn't work, he was planning on rebuilding anyway. I'll write back with how it goes.


    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Tuesday, August 3, 2010 9:45 PM
  • Steve -- you saved the day, it worked. Rebuild avoided. Someone please mark Steve's response as the answer.

    Thanks!

    Phil


    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Wednesday, August 4, 2010 4:10 PM
  • Excellent, I am glad it worked for you!   It's not a CRM problem specifically but surfaces because of CRM's liberal use of popup windows.   I am still looking for the actual cause.   I THINK I have it narrowed down to a couple of pieces of OLD corportate software that is standard issue for new PC's here.  

    If I ever find a more elegant solution I will repost it here as it is probably some old registry key or maybe even dll causing the issue imo.


    Steve
    Wednesday, August 4, 2010 6:45 PM
  • It Worked fine. Thanks
    Monday, September 13, 2010 6:03 PM