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    My system is infected with "vundo.gen!R" Windows Live OneCare has been unable to remove it. How do I get rid of it?
    Saturday, August 9, 2008 2:59 PM

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  • Please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Saturday, August 9, 2008 4:27 PM
    Moderator
  • 1.  I have vundo.gen!T.  I like the fact that Windows Defender actually detected it.  My McAfee scanner did not.

    2.  I do not like that Windows Defender allowed it to install.  I thought Defender prevented that.

    3.  Live OneCare will not remove vundo.  It simply reports that it wasn't able to remove it and closes.

    4.  You won't find any useful information on the link the MVP sent you.  It will just send you 'round and 'round in circles.  Instead download and install a trialware version of a vundo remover.  Just google "vundo" and it will list a few (i'm trying to avoid mentioning any brand names).

    5.  good luck

    Monday, September 15, 2008 8:40 PM
  •  CompSciTeacher wrote:

    4.  You won't find any useful information on the link the MVP sent you. 

     

    The link posted is a FAQ on how to contact support, which does not send you in circles.

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    Thursday, September 25, 2008 4:58 PM
    Moderator