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CRM 4.0 Rollup 7 installation Issue RRS feed

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    When i try to install update rollup 7 it on Crm4.0 the wizard give me the following error:


    10:37:14|   Info| === Managed setup logging started: 11/03/2010 10.37.14 ===
    10:37:14|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    10:37:14|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:37:14|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:37:14|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    10:37:14|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
    10:37:14|Warning| The specified /config file config.xml won't be used
    10:37:14|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:37:14|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:37:14|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    10:37:14|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    10:37:15|   Info| Window Left: 200
    10:37:15|   Info| Window Top: 200
    10:37:20|   Info| InstallInfo.AdminTargetFolder:
    10:37:20|   Info| InstallInfo.AllowRun: True
    10:37:20|   Info| InstallInfo.CleanupRequired: False
    10:37:20|   Info| InstallInfo.ConfigFile: config.xml
    10:37:20|   Info| InstallInfo.CreateDatabase: True
    10:37:20|   Info| InstallInfo.CurrentFolder: f:\c14188d6880852e3cff6
    10:37:20|   Info| InstallInfo.InstallAlways: False
    10:37:20|   Info| InstallInfo.InstallingPackage: f:\c14188d6880852e3cff6\Server_i386_KB971782_1040.msp
    10:37:20|   Info| InstallInfo.InstallType: Install
    10:37:20|   Info| InstallInfo.LocalPackage:
    10:37:20|   Info| InstallInfo.LogFile: C:\Documents and Settings\a-crmadmin\Application Data\Microsoft\MSCRM\Logs\KB971782.log
    10:37:20|   Info| InstallInfo.PackageName: Server_i386_KB971782_1040.msp
    10:37:20|   Info| InstallInfo.RebootRequired: False
    10:37:20|   Info| InstallInfo.SharedInstall: False
    10:37:20|   Info| InstallInfo.SourceFolder: f:\c14188d6880852e3cff6
    10:37:20|   Info| InstallInfo.SuppressReboot: False
    10:37:20|   Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB971782_Server$
    10:37:20|   Info| InstallInfo.UIMode: Full
    10:37:20|   Info| InstallInfo.UserCancel: False
    10:37:20|   Info| IpcInfo.NoLock: True
    10:37:20|   Info| ProductInfo.ExistingLanguage: 1040
    10:37:20|   Info| ProductInfo.ExistingProductCode: 1cc98634-eeae-4c41-85df-da5008cbc079
    10:37:20|   Info| ProductInfo.ExistingVersion: 4.0.7333.145
    10:37:20|   Info| ProductInfo.InstallState: Local
    10:37:20|   Info| UpdateInstallInfo.Auto: False
    10:37:20|   Info| UpdateInstallInfo.Component: Server
    10:37:20|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.UpdateWrapper.ServerInfo
    10:37:20|   Info| UpdateInstallInfo.DbHotfix: True
    10:37:20|   Info| UpdateInstallInfo.KBNumber: KB971782
    10:37:20|   Info| UpdateInstallInfo.LanguageID: 1040
    10:37:20|   Info| UpdateInstallInfo.PatchID: {8A3C0645-AB24-4A3C-9D73-7B431D54FD4F}
    10:37:20|   Info| UpdateInstallInfo.ProductID: {1CC98634-EEAE-4C41-85DF-DA5008CBC079}
    10:37:20|   Info| UpdateInstallInfo.PublishReports: None
    10:37:20|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 7
    10:37:20|   Info| UpdateInstallInfo.Revision: 2138
    10:37:20|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
    10:37:20|  Error| Configuration exception.System.MissingMethodException: Method not found: 'Void Microsoft.Crm.Setup.Common.MessageReport.set_MainForm(System.Windows.Forms.Form)'.
       at Microsoft.Crm.UpdateWrapper.UI.UpdateProgressWizard.ThreadShowDialog()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
    10:37:20|Verbose| Aggiornamento non completato
    10:37:20|   Info| Impossibile completare Update Rollup 7 per Server Microsoft Dynamics CRM (KB971782) a causa dei problemi seguenti:
       

    Method not found: 'Void Microsoft.Crm.Setup.Common.MessageReport.set_MainForm(System.Windows.Forms.Form)'.

    10:38:43|  Error| System.Configuration.Install.InstallException ---> System.MissingMethodException: Method not found: 'Void Microsoft.Crm.Setup.Common.MessageReport.set_MainForm(System.Windows.Forms.Form)'.
       at Microsoft.Crm.UpdateWrapper.UI.UpdateProgressWizard.ThreadShowDialog()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)



    Any one have ideas?
    Thank in advance

    Thursday, March 11, 2010 11:53 AM

Answers

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    Did you install the correct Rollup for your server, 32bit/64bit.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Thursday, March 11, 2010 12:09 PM
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    Yes I'm sure.
    Thursday, March 11, 2010 1:56 PM
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    Have you tried installing Rollup 9? Plus make sure you install with administrator privileges.

    MSCRM Bing'd - http://bingsoft.wordpress.com
    Thursday, March 11, 2010 3:21 PM
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    Did you try to download an update before installation of UR7. Which UR did you had previous ?
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Thursday, March 11, 2010 11:41 PM
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    Yes I try to install the UR 1 but it gives the same error and also the UR 9...
    Friday, March 12, 2010 8:49 AM
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    Does this file C:\Documents and Settings\a-crmadmin\Application Data\Microsoft\MSCRM\Logs\KB971782.log
    have and error info in it?
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Friday, March 12, 2010 9:09 AM
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    The log I've posted is taken from the file you suggested me ... the error info seems to be :

    Method not found: 'Void Microsoft.Crm.Setup.Common.MessageReport.set_MainForm(System.Windows.Forms.Form)'.

    10:38:43|  Error| System.Configuration.Install.InstallException ---> System.MissingMethodException: Method not found: 'Void Microsoft.Crm.Setup.Common.MessageReport.set_MainForm(System.Windows.Forms.Form)'.
       at Microsoft.Crm.UpdateWrapper.UI.UpdateProgressWizard.ThreadShowDialog()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)


    Thanks.

    Friday, March 12, 2010 9:42 AM
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    I cannot seem to find any further info on this. Can you try turning tracing on and then run the install again. Once you have some further trace data let me know. http://bingsoft.wordpress.com/2010/02/23/how-to-enable-tracing-in-microsoft-dynamics-crm/
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Friday, March 12, 2010 10:51 AM
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