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"This copy of Vista is not genuine" is displayed at bottom of side bar on desktop RRS feed

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    "This copy of Vista is not genuine" is displayed at bottom of side bar on desktop

     

    I originally installed Vista Ultimate last summer, but had to revert back to XP as some many drivers were not available. In early January 2008 I decided top bite the bullet and install the copy of Vista Ultimate on high end spec self build PC. Of course the orginal key would not work, but after contacting MS a new one was generated and the OS was activated.

     

    During the last few days I have been "playing" with the RAID setup, but always ending back at the point of origin - Mirror RAID.

     

    Today, despite the system being set to automatically download updates I found that nine updates would not automatically install. I eventually downloaded the files to my harddrive via the MS Download Center and tried to install them from their. I tried in both reduced startup, and safe mode, but all attemps failed.

     

    I reset MSConfig to normal startup and rebooted the system. Once the reboot was complete, I note a new message in the bottom right-hand corner  "Windows Vista (TM) Build 6000 This copy of Vista is not genuine".

     

    The my copy of Vista is obviously genuine so whats gone wrong?

     

    Following a similar thread associated with XP, I re-ran the MS WGA file and received the following confirmationary report. Can any one suggest a course of action?

     

     

    Diagnostic Report (1.7.0069.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-KDTD7-VXWWG-8CWTG

    Windows Product Key Hash: IE6nVySbg6prKhIWDgS4X0fMfC4=

    Windows Product ID: 89580-006-0022764-71877

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.0.6000.2.00010100.0.0.001

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {0AC5B993-060C-4BAC-A356-728A3037098A}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0AC5B993-060C-4BAC-A356-728A3037098A}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CWTG</PKey><PID>89580-006-0022764-71877</PID><PIDType>5</PIDType><SID>S-1-5-21-439489700-271197723-1072870377</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0302   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070817000000.000000+000</Date></BIOS><HWID>C52C3907018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65275</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

    Thursday, February 14, 2008 6:57 PM

Answers

  • Hi Itchy Fingers,

     

      I am unsure what may have caused your Non-Genuine state, but it appears to have been momentary as your Diagnostic Report shows Vista a Genuine and I see no error codes.

     

      I spoke with my Dev team and think that while you where "playing" with your Raid, a program may have, in error, attemped to access a very specific protected memory block used by Vista's Licensing system. This is rare, but when it happens Vista momentarily gets flagged as Non-Genuine, the message in the right hand corner appears and then Vista returns to a Genuine state. Unfortunatly, even though Vista is Genuine, the message in the right hand corner can take up to two reboots to be removed.

     

      As for you difficulties installing updates, I suggest going to the Windows Update Solution Center at http://support.microsoft.com/ph/6527/en-us/ and if that doesn't help, there is a link in the top right hand corner of that page that will allow you to create a (no cost) Windows Update support request.

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Thursday, February 14, 2008 11:15 PM