90 day free trail RRS feed

  • Question


    I provided credit card info in order to begin my 90 free trial.  Card was billed right away, but subscription end date does not include 90 days free, just 1 year from start date.  Will that date be adjusted?
    Tuesday, October 14, 2008 11:54 PM


  • You do not provide credit card information to use the trial. What you did was to click on the link to subscribe and have activated a subscription, effectively ending your trial and immediately starting a 12 month subscription.

    Unfortunately, now that OneCare has been installed and activated on your PC, simply contacting support, canceling the subscription and reinstalling the trial will only net you a 15 day trial period.

    Note that you clicked through several confirmation screens during the purchase process that indicated that you were purchasing a subscription that would begin immediately upon purchase.



    Thursday, October 16, 2008 3:55 PM