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CRM 2013, Office 2013 Campaign Mail-Merge Activity problem RRS feed

  • Question

  • Hello,

    I use CRM 2013 on-premises and Office 2013. I create marketing campaign with an Email Mail-Merge campaign activity from Outlook. When I distribute campaign activity, correctly, Word is launched. I then go through all the steps in Word to edit a document (it is merged correctly). When the last step "Send emails.." is done, I do not get a prompt to track/create activities in CRM. That dialog simply does not appear. So, no distributed activities are created for that campaign. CRM-Outlook configuration wizard on a local machine is configured to synchronise with a correct CRM organisation. The user running this process is System Administrator. Any ideas how to solve this problem? Thanks for any information.

    Friday, November 8, 2013 1:00 PM