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Installed Technet version of Office 2010, OGA cant find it. RRS feed

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    Hey all,

    I just installed the Technet version of MS Office 2010 Plus. I entered the supplied product ID and thought all was well. Unfortunately, Powerpoint still thinks that I haven't activated the suite. Even though I clicked the Activate button in the Help window in Powerpoint.

    When I try to install the OGA plugin in IE, I get the message that there are no valid Office installations on my computer.

    Any ideas?

    Thanks in advance for your help,

    Jase

    Friday, June 4, 2010 10:31 PM

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    Hello jase-in-atl,

    When older Office editions (particularly Office XP and to a lesser extent Office 2003) get into an identity crisis where they can't make up their minds if they are activated or not, usually that means the Office license file is corrupt.

    This MS KB http://support.microsoft.com/kb/919895/ has the manual solution (delete opa12.dat) for Office 2007 as well as an automated MS FixIt.  I would not expect the MS FixIt to work if it is only programmed to look for opa12.dat, as one would expect Office 2010 to use opa14.dat for its license file.

    If you follow the manual instructions below and sub in opa14.dat for opa12.dat and Office 2010 for Office 2007, you just might get lucky.  Let us know! :-)

    Windows Vista and Windows 7

    In Windows Vista or Windows 7, the Opa12.dat file is stored in a different location than in earlier versions of Windows. To delete this file, you must first configure hidden folders to be visible. To do this, follow these steps:

    1. Click Start
      Collapse this imageExpand this image
      Start button
      , and then click Computer.
    2. On the Organize menu, click Folder and Search Options.
    3. On the View tab, click Show hidden files and folders, and then click OK.

    To delete the Opa12.dat file, follow these steps:

    1. Click Start
      Collapse this imageExpand this image
      Start button
      . In the Search box, type %programdata%, and then press ENTER.
    2. Double-click the Microsoft folder.
    3. Double-click the Office folder.
    4. Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

      Important Do not delete the Opa12.bak file.
    5. Close the Windows Explorer window.
    6. Start a 2007 Office application to start the 2007 Office Activation Wizard
    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 5, 2010 1:13 AM

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    Helli jase-in-atl,

    The Validation site and mgadiag utilities have not yet been adjusted to work with Office 2010.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, June 4, 2010 10:38 PM
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    Dan, thanks for the prompt reply. How does MS suggest that we use the software? In Powerpoint, all of the editing tools are disabled, for example.

    When I check the help window, it says that the software is not activated. So I click the activate button and it says, this software is already activated. But the big red exclamation mark is still there saying it's not.

    Any suggestions? Should I install 2007? I signed up for the Beta preview of Office 2010 and didn't have this problem, should I re-install the beta?

    Thanks again for your prompt reply, any advice would be greatly appreciated.

    Jase

    Saturday, June 5, 2010 1:01 AM
  • Question
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    Hello jase-in-atl,

    When older Office editions (particularly Office XP and to a lesser extent Office 2003) get into an identity crisis where they can't make up their minds if they are activated or not, usually that means the Office license file is corrupt.

    This MS KB http://support.microsoft.com/kb/919895/ has the manual solution (delete opa12.dat) for Office 2007 as well as an automated MS FixIt.  I would not expect the MS FixIt to work if it is only programmed to look for opa12.dat, as one would expect Office 2010 to use opa14.dat for its license file.

    If you follow the manual instructions below and sub in opa14.dat for opa12.dat and Office 2010 for Office 2007, you just might get lucky.  Let us know! :-)

    Windows Vista and Windows 7

    In Windows Vista or Windows 7, the Opa12.dat file is stored in a different location than in earlier versions of Windows. To delete this file, you must first configure hidden folders to be visible. To do this, follow these steps:

    1. Click Start
      Collapse this imageExpand this image
      Start button
      , and then click Computer.
    2. On the Organize menu, click Folder and Search Options.
    3. On the View tab, click Show hidden files and folders, and then click OK.

    To delete the Opa12.dat file, follow these steps:

    1. Click Start
      Collapse this imageExpand this image
      Start button
      . In the Search box, type %programdata%, and then press ENTER.
    2. Double-click the Microsoft folder.
    3. Double-click the Office folder.
    4. Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

      Important Do not delete the Opa12.bak file.
    5. Close the Windows Explorer window.
    6. Start a 2007 Office application to start the 2007 Office Activation Wizard
    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 5, 2010 1:13 AM