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Genuine Microsoft Software RRS feed

  • Question

  • To Whom It May Concern,

    I have recently received notification from Microsoft that my Office Professional 2007 is not a "genuine product".  However, I have the original packaging which includes the proof of licensing & the Product Key.  My operating system is Windows XP.

    The advice given in the Windows link to resolve this problem is only to make a purchase or to remove the program.  I've already purchased the product so this option is not reasonable.  And, removing the program will cause me to lose my information (I particularly concerned about my Outlook information - Meeting, folder created, contact, etc.).

    Please help me validate my software.  This is has to be an error made by Microsoft.

    Thanks,

    Keith    

    • Moved by Whosane002 Friday, April 23, 2010 9:53 PM (From:MSDN, TechNet, and Expression Profile Feedback)
    Thursday, April 22, 2010 2:14 PM