Answered by:
Windows 7 Not Genuine

Question
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First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.
I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".
I know my copy of Windows is legit because it came with the computer straight from the store.
Any help will be greatly appreciated, here's the report I ran on it:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {1492AB39-E7B2-4E7A-A4E8-500C44E3565B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1492AB39-E7B2-4E7A-A4E8-500C44E3565B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-603565338-293018805-723959394</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20091010000000.000000+000</Date></BIOS><HWID>C6BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 4:18:2011 18:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhQdOAE4idU+SI5voTqRUo+nHkcCBh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 363F
FACP HP 363F
HPET HP 363F
BOOT HP 363F
MCFG HP 363F
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow
Thanks again!
- Changed type Darin Smith MS Thursday, May 12, 2011 8:44 PM
Wednesday, May 11, 2011 10:13 PM
Answers
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"DaveLY89" wrote in message news:70c91eee-5f49-4bea-abd3-b19fd87754b5...
First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.
I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".
I know my copy of Windows is legit because it came with the computer straight from the store.
Any help will be greatly appreciated, here's the report I ran on it:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 4:18:2011 18:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
That's a rare error!Chances are that a tweaking program has disabled the service - it needs to run all the time.To check and correct,Click on the Start buttonIn the Search box, typeSERVICES.MSCand hit the Enter keyAccept the UAC romp if you get one, and when the Services console comes up, search for the Software Protection service.Highlight it, right-click on it, and select Properties.First check that the service is set to Automatic (delayed start) - if you have to change it, click the Apply button afterwards.Now click on the 'Start service' button - what happens?what error message do you get if the service fails to start?If the service starts OK - reboot, and see if your notification has gone.Post back with a new MGADiag report, and your findings.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, May 12, 2011 8:44 PM
Wednesday, May 11, 2011 10:25 PMModerator
All replies
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"DaveLY89" wrote in message news:70c91eee-5f49-4bea-abd3-b19fd87754b5...
First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.
I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".
I know my copy of Windows is legit because it came with the computer straight from the store.
Any help will be greatly appreciated, here's the report I ran on it:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 4:18:2011 18:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
That's a rare error!Chances are that a tweaking program has disabled the service - it needs to run all the time.To check and correct,Click on the Start buttonIn the Search box, typeSERVICES.MSCand hit the Enter keyAccept the UAC romp if you get one, and when the Services console comes up, search for the Software Protection service.Highlight it, right-click on it, and select Properties.First check that the service is set to Automatic (delayed start) - if you have to change it, click the Apply button afterwards.Now click on the 'Start service' button - what happens?what error message do you get if the service fails to start?If the service starts OK - reboot, and see if your notification has gone.Post back with a new MGADiag report, and your findings.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, May 12, 2011 8:44 PM
Wednesday, May 11, 2011 10:25 PMModerator -
You're awesome, really!
It appears that the problem has been fixed. Thank you so much, I am very grateful!
Wednesday, May 11, 2011 10:38 PM -
"DaveLY89" wrote in message news:ca98902c-3a09-4b51-91d5-120c2f97af3d...
You're awesome, really!
It appears that the problem has been fixed. Thank you so much, I am very grateful!
:)Please run another MGADiag report so we can check it.Good Luck
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, May 11, 2011 10:52 PMModerator -
Oops, right. Here we go.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {1492AB39-E7B2-4E7A-A4E8-500C44E3565B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1492AB39-E7B2-4E7A-A4E8-500C44E3565B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-603565338-293018805-723959394</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20091010000000.000000+000</Date></BIOS><HWID>C6BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1012011
Installation ID: 014594017002439261941110335770396101387020882111438993
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 5/10/2011 7:57:16 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2011 18:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhQdOAE4idU+SI5voTqRUo+nHkcCBh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 363F
FACP HP 363F
HPET HP 363F
BOOT HP 363F
MCFG HP 363F
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow
Thursday, May 12, 2011 12:03 AM -
Yep, looks good.
Thanks Noel
Darin MSThursday, May 12, 2011 8:44 PM