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Windows 7 Not Genuine RRS feed

  • Question

  • First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.

    I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".

    I know my copy of Windows is legit because it came with the computer straight from the store.

    Any help will be greatly appreciated, here's the report I ran on it:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070422
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1492AB39-E7B2-4E7A-A4E8-500C44E3565B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1492AB39-E7B2-4E7A-A4E8-500C44E3565B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-603565338-293018805-723959394</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20091010000000.000000+000</Date></BIOS><HWID>C6BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
    Error: 0x80070422

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:18:2011 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhQdOAE4idU+SI5voTqRUo+nHkcCBh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            363F   
      FACP            HP            363F   
      HPET            HP            363F   
      BOOT            HP            363F   
      MCFG            HP            363F   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow

    Thanks again!

     

    Wednesday, May 11, 2011 10:13 PM

Answers

  • "DaveLY89" wrote in message news:70c91eee-5f49-4bea-abd3-b19fd87754b5...

    First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.

    I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".

    I know my copy of Windows is legit because it came with the computer straight from the store.

    Any help will be greatly appreciated, here's the report I ran on it:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070422
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
    Error: 0x80070422

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:18:2011 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    That's a rare error!
    Chances are that a tweaking program has disabled the service - it needs to run all the time.
     
    To check and correct,
    Click on the Start button
    In the Search box, type
     
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC romp if you get one, and when the Services console comes up, search for the Software Protection service.
    Highlight it, right-click on it, and select Properties.
    First check that the service is set to Automatic (delayed start) - if you have to change it, click the Apply button afterwards.
    Now click on the 'Start service' button - what happens?
    what error message do you get if the service fails to start?
    If the service starts OK - reboot, and see if your notification has gone.
     
    Post back with a new MGADiag report, and your findings.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 10:25 PM
    Moderator

All replies

  • "DaveLY89" wrote in message news:70c91eee-5f49-4bea-abd3-b19fd87754b5...

    First of all, hello everyone and thanks for any help in advance.I am a complete newbie when it comes to things like this so I will probably sound a bit mindless while trying to explain the situation and the steps I've already taken.

    I purchased this computer a month ago with Windows 7 preinstalled. Downloaded all the updates, got some virus protection, added a firewall and everything's been working fine. Earlier today when I turned my computer on I started getting this really annoying "genuine windows" popup. I followed the prompts and did what I was told, now I have a "Windows 7, Build 7600, This copy of Windows is not genuine" on the bottom right hand corner of my wallpaper. Everything seems to be working okay. I've done several scans and no threats have been found. I just keep getting the annoying popup every now and then. I typed in activation in the search bar but once I click the application I get an error saying "Code:0x80070422 The service cannot be started either because it is disabled or because it has no enabled devices associated with it".

    I know my copy of Windows is legit because it came with the computer straight from the store.

    Any help will be greatly appreciated, here's the report I ran on it:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070422
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
    Error: 0x80070422

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:18:2011 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    That's a rare error!
    Chances are that a tweaking program has disabled the service - it needs to run all the time.
     
    To check and correct,
    Click on the Start button
    In the Search box, type
     
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC romp if you get one, and when the Services console comes up, search for the Software Protection service.
    Highlight it, right-click on it, and select Properties.
    First check that the service is set to Automatic (delayed start) - if you have to change it, click the Apply button afterwards.
    Now click on the 'Start service' button - what happens?
    what error message do you get if the service fails to start?
    If the service starts OK - reboot, and see if your notification has gone.
     
    Post back with a new MGADiag report, and your findings.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 10:25 PM
    Moderator
  • You're awesome, really!

    It appears that the problem has been fixed. Thank you so much, I am very grateful!

    Wednesday, May 11, 2011 10:38 PM
  • "DaveLY89" wrote in message news:ca98902c-3a09-4b51-91d5-120c2f97af3d...

    You're awesome, really!

    It appears that the problem has been fixed. Thank you so much, I am very grateful!


    :)
    Please run another MGADiag report so we can check it.
     
    Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 10:52 PM
    Moderator
  • Oops, right. Here we go.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1492AB39-E7B2-4E7A-A4E8-500C44E3565B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1492AB39-E7B2-4E7A-A4E8-500C44E3565B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-603565338-293018805-723959394</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20091010000000.000000+000</Date></BIOS><HWID>C6BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1012011
    Installation ID: 014594017002439261941110335770396101387020882111438993
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 5/10/2011 7:57:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:18:2011 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhQdOAE4idU+SI5voTqRUo+nHkcCBh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            363F   
      FACP            HP            363F   
      HPET            HP            363F   
      BOOT            HP            363F   
      MCFG            HP            363F   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow


     

    Thursday, May 12, 2011 12:03 AM
  • Yep, looks good.

     

    Thanks Noel


    Darin MS
    Thursday, May 12, 2011 8:44 PM