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Reinstall Product ID Product key problem RRS feed

  • Question

  • Hi, after my hard drive died I'm trying to reinstall my Windows7.

    I have lost the original CD that came with my laptop, but as I have other PC's with

    Windows7 I also have 2 other CD's.

    I always back up my product ID and product key in a book, so I still have my ID and key.

    I was sure I had Windows7 professional on my laptop, so I just used one of my other

    CD's from one of my desktops, but as I try to use my key it says:

    "The product key you have entered will not work with this edition of windows 7.

    You must either run Windows 7 Setup or enter a Windows 7 Professional product key."

    Is it the different product ID of the alternative CD that can be the problem, does it matter what CD I use?

    How can I find out what version I should install?

    Help would be appreciated so I don't have to download all versions to try.

    B.R.   Kris

    Thursday, November 8, 2012 12:23 AM

Answers

  • If tehre is no COA stcker on teh case (check inside the battery compartment) then it is not liensed to run Windows at all, unless you have separate Windows media and Key.

    Refurbishers are required also to affix their own COA stickers, unless they use the original OEM media for the install - in which case the original COA sticker must be present.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 8, 2012 1:10 PM
    Moderator
  • So then it was solved. Contacted Microsoft and sent them recite for purchase of laptop and my product key.

    Even if the recite did not say anything about what OS that was purchased and the key was a retailers key?

    They generously provided me with a new key for Windows 7 pro. One phone call, two mails and a couple of days!

    Very good customer service from Microsoft Norway! I knew I was right fighting off all these Apple hipsters!

    Thanks a lot for your and Noels quick responses and help, learned a few more things of this thread and

    that is always positive.

    Pro is up and running and drivers installed, will hang around a bit after this and maybe I am able to make some

    contributions myself.

    Cheers,  Kristian

    Wednesday, November 14, 2012 3:23 PM

All replies

  • Check the COA sticker on the machine's case - it will give you the proper Version, Edition, and Key for use on your machine.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 8, 2012 12:03 PM
    Moderator
  • Hi thanks for replying. I bought a refurbished laptop from a dealer in UK. It is a dell XPS 1645.

    It has been upgraded from dealer, so It was a really good deal. The sticker is not there anymore.

    It was originally equipped with Vista, but has been upgraded to windows 7 OEM.

    Have also tried to go through Dell, but the service tag is no good.

    The Laptop was bought in Feb 2011 And the dealer can not provide details on my purchase.

    Is there no way of telling what version of windows 7 it should be based on product ID?

    Thursday, November 8, 2012 12:55 PM
  • If tehre is no COA stcker on teh case (check inside the battery compartment) then it is not liensed to run Windows at all, unless you have separate Windows media and Key.

    Refurbishers are required also to affix their own COA stickers, unless they use the original OEM media for the install - in which case the original COA sticker must be present.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 8, 2012 1:10 PM
    Moderator
  • The product ID is not directly related to the Product Key.  The product key is your license.  The product ID is generated at the time of Windows installation and is a profile of your computer and OS used by Microsoft Support.  There is no way to use an old product ID with a new installation. 

    The dvd used to install Windows is not unique.  As long as you use a retail Windows 7 Professional dvd with a Windows 7 Professional product key you will be OK.  If you do not have a retail product key you will need to purchase a new copy of Windows to get one. 

    The product ID you have is useless. 

    There is no identifying information on a Windows dvd that makes one different from another except the version and edition.  Other than that, they are all the same.

    The Product Key is everything. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, November 8, 2012 1:11 PM
    Answerer
  • When it was delivered new from dell it originally had XP pro installed, not Vista as I said in my first post and there is the original XP pro sticker on it.

    When I bought it it had Windows 7 Installed. It came with holographic Windows 7 CD, I think the sticker was in or on the CD cover, but I did

    not put it on the back of my PC, I didn't at that time see the point of doing so as I usually don't loose my install CD's. But after a

    few years of living and studying in several countries and places packing and re packing my belongings I can not find the original CD for that PC.

    I have reinstalled the PC several times since I bought it. I reinstall all my PC's 2-3 times a year except the one I have disconnected

    from internet, which one seems to keep it speeds much longer.

    I was certain that my OS was windows 7 pro. To be sure about my Key before reinstalling i used a key finder software. But being so

    confident it was Windows 7 professional I forgot to check version. Stupid maybe, but still the problem.  

    I used magic jelly bean Key finder. I tried it on my other PC's to double check if it was giving me correct data before reinstalling my

    laptop to be sure and it gave correct date (product ID and product key) It matched the data for my two other Windows 7 OS. So I felt

    confident enough to go ahead.
    • Edited by Krieid Thursday, November 8, 2012 3:07 PM poor language, sorry
    Thursday, November 8, 2012 2:57 PM
  • Hi, thanks for taking the time getting involved! I would consider my self fairly PC competent, but I'm stuck on this one, so all rational help is appreciated!

    So if the product ID wont tell me anything is there anywhere I can use my product key to confirm version? I don't really want to buy a new key again,

    especially as there is a new OS on the steps.

    Thursday, November 8, 2012 3:05 PM
  • There used to be a Microsoft person who monitored this forum who had access to Microsoft internal software that probably could have sorted out which edition the PK matched.  However, he is no longer with MS so unless the current owner of the forum is in a position to check for you there is no way.  The PK probably is for either Home Premium or Professional.  There is a site that lists links to legal Windows 7 downloads so you can download and burn dvds and then try running Setup at least as far as the request for the product key.  That is very early in the installation process so you will be able to tell right away if your key matches the edition you are installing.  If not cancel and try the next one.  This link is compliments of Noel who provided it here some time ago.

    http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links

    The editions are listed in a table some ways down on the page.  Read the text first so you know what the site is about.  It is not a pirate site.  Noel may want to comment further.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Thursday, November 8, 2012 3:18 PM
    Answerer
  • There is no current Owner of this forum - the nearest you get here, currently, is me :(

    I'm not even aware if David F (Darin's usual stand-in) has access to the database - but I don't recall him ever posting substantive replies on  Key queries, so I'd doubt it.

    Krieid

    You could try telephoning the Activation Center, and see what they say - but it sounds very much to me as if your refurbisher was playing hard and fast with the rules.

    http://support.microsoft.com/kb/950929


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 9, 2012 10:16 AM
    Moderator
  • I'm downloading from above mentioned site and bracing myself for a weekend of OS installs.

    Time consuming, and less than ideal. But at least i have good links now. Never been a fan of

    downloading something as important as ones OS, prefer to install of original CD's

    The refurbisher is an registered Dell partner: NDC co uk and is reputable enough.

    But I would not expect the same professionalism from a general UK company as from an USA one,

    at least not in all fields, particularly in retail. It is a bit leaner here than I am used to from my home

    country, with both positive and negative consequences, all in all I would say positive as I enjoy

    the freedom and opportunities it gives me in my daily life. 

    Thought I'm sure in a country as big as USA it pays of to do a little research a little to keep oneself safe too.

    Is there any other differences than OEM and country in the specific versions of Windows 7?

    Friday, November 9, 2012 12:33 PM
  • I have to admit that the NDC site looks genuine enough - although I don't particularly like the idea of an off-shore company (it's based in Jersey, with no mainland contacts) dealing in this way.

    I tracked the company through whois and found a Company registration number 109538 - which according to Companies House doesn't exist.

    Checking the registration number at the Jersey Companies Registry give the company name as Honeybee Ltd. founded November 2011. https://www.jerseyfsc.org/registry/documentsearch/NameDetail.aspx?id=283355

    Site Registration moved to Jersey from Manchester in 2009, http://who.is/domain-history/ndc.co.uk although the company's original CH registration and financial details are still on the old registration address. http://wck2.companieshouse.gov.uk/0724e9ecd63d15a874fc6f604a2695fe/compdetails

    All in all, it looks to me as if there's some 'interesting' things going on there, probably for tax purposes - but I can see none of the usual signs of a counterfeiter. I suggest that you contact them for assistance in solving this problem - it may be that they neglected to check for a license prior to reofrmat/reinstall and it slipped through the QA checks.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 9, 2012 12:58 PM
    Moderator
  • Checking each edition will only take a few minutes because you don't need to do a full install to find out if the key matches the edition.  The request for a product key comes only five minutes or so into the install and if the key is not for the edition being installed you will get a clear message.  There are only three editions to check:  Home Premium, Professional, or Ultimate.  All the time is in the downloads and burning. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, November 9, 2012 2:30 PM
    Answerer
  • Good point, makes it less intimidating to start. Still abit reluctant to use a downloaded OS instead of 

    an original CD, but we will see.

    Also got a bit curious on the company and sent an mail to NDC with all references i could find to see

    if they can provide me with the necessarily details, if I understand it correctly they should have this on record?

    I was a bit weary after having a close call with another company when ordering my desktop, seems most the customers 

    ordering from that company never receives any PC at all and even if I got my PC it was a poor build.

    Came over this thread while waiting for mine and it made me nervous:

    http://www.pcadvisor.co.uk/forums/2/tech-consumer-advice/369007/has-anyone-bought-from-thepcogroupcouk/

    After a long an tedious process of writing elaborate mails they finally sent me my PC. 

    Good  specs but it was very unstable, so I have had to sit down and learn a little more then planned about PC's

    to get it working properly after deciding to do it myself rather than to depend on others. As a result my PC is

    wicked now and I am able to make most people fall asleep at any dinner party talking about RAM timings and

    Voltages and I feel genuinely happy with a low  voltage CPU over clock.

        Cbarnhost: "There is no identifying information on a Windows DVD that makes one different from another except

    the version and edition"

    If this is correct,  why does the OS have a product ID after install? Just for fun I ran the magic jelly bean

    software and it produced a product ID and product key even if I had not put anything in?

    Of course the product key was not working, didn't expect that anyway. It said it was a general key. Just

    wanted to see if there was anything matching in the ID.

    I will try to install tomorrow, it is shifting between snow and rain. So secretly only happy to have an excuse

    to work on my PC instead of going outside anyway.

    If this doesn't work either at least I will have a more detailed error msg to show. 

    Thanks for the help so far and have a nice weekend!

    B.R. Kris

    Friday, November 9, 2012 11:04 PM
  • Microsoft prefers downloads rather than hard media now when you buy Windows from the Microsoft Store.  And MS has always allowed a user to make one copy of the retail disk in order to protect his investment (it is in the EULA).  The code is exactly the same.  Only the hologram is missing from the disk when you burn it yourself.  As I said earlier, what you are really paying for when you buy Windows is the license, not the code.  The product key confirms your license.

    The product ID is generated by Setup when you install.  It is created based on the edition and distribution channel derived from the product key and the hardware hash that describes the computer.  That information is needed by Microsoft Support in determining whether or not your qualify for free support, if Support will refer you to an OEM for support, or Support will offer you paid support. 

    A Windows DVD contains a default product key which is used as a placeholder if you don't enter a product key at the time of installation.  The default key is valid for a thirty-day evaluation period.  All copies of your edition of Windows use the same default key.  Since it is not unique it cannot be used to manually activate Windows because the default key is blocked on the Microsoft Activation servers for obvious reasons.  In order to activate the servers must detect a unique product key for which a license can assume to have been purchased.  The mere presence of an installed copy of Windows is not a presumption of purchase.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Friday, November 9, 2012 11:34 PM
    Answerer
  • So then it was solved. Contacted Microsoft and sent them recite for purchase of laptop and my product key.

    Even if the recite did not say anything about what OS that was purchased and the key was a retailers key?

    They generously provided me with a new key for Windows 7 pro. One phone call, two mails and a couple of days!

    Very good customer service from Microsoft Norway! I knew I was right fighting off all these Apple hipsters!

    Thanks a lot for your and Noels quick responses and help, learned a few more things of this thread and

    that is always positive.

    Pro is up and running and drivers installed, will hang around a bit after this and maybe I am able to make some

    contributions myself.

    Cheers,  Kristian

    Wednesday, November 14, 2012 3:23 PM
  • More help is always a good thing :)

    Glad you were able to resolve it without too much pain!

    Good luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 3:30 PM
    Moderator