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Genuine but still not passing??? RRS feed

  • Question

  • Here is my copied information from the diagnosis...now what?

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-69TXR-R6V86-TK2JG
    Windows Product Key Hash: nzh4ciYC9yKlKSsI68CK2nj431E=
    Windows Product ID: 76477-OEM-2155537-64458
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9B194747-312D-4B52-AEA2-2669FC6F1067}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B194747-312D-4B52-AEA2-2669FC6F1067}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TK2JG</PKey><PID>76477-OEM-2155537-64458</PID><PIDType>3</PIDType><SID>S-1-5-21-448539723-1844237615-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Presario R3200 (DP533AV)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="31"/><Date>20040430000000.000000+000</Date></BIOS><HWID>051E3307018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57671</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, March 16, 2008 6:03 PM

Answers

  • According to your MGA report, your version of Windows XP is 100% genuine, but your installed copy of Microsoft Office Professional 2003 is non-genuine (Office Status: 114 Blocked VLK 2).  You need to uninstall your non-genuine copy of Microsoft Office and purchase a genuine version and install it.

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1


     

     

    Sunday, March 16, 2008 6:52 PM
  • Yes, you can reinstall Office 2003 using your Office 2003 CD and product key anytime you wish.

     

    Sunday, March 16, 2008 11:14 PM

All replies

  • According to your MGA report, your version of Windows XP is 100% genuine, but your installed copy of Microsoft Office Professional 2003 is non-genuine (Office Status: 114 Blocked VLK 2).  You need to uninstall your non-genuine copy of Microsoft Office and purchase a genuine version and install it.

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1


     

     

    Sunday, March 16, 2008 6:52 PM
  • Most likely the issue is from this disk / key being used on my old computer and now loaded onto my new laptop then?

    Sunday, March 16, 2008 7:17 PM
  • No, the issue is the license (product key) for the copy of Microsoft Office you have is counterfeit.

     

    Sunday, March 16, 2008 8:09 PM
  • Wow, thanks for all of the profound detail in the post!  Can you elaborate a bit? If I paid for the computer it came on, brand new from a large retailer (Circuit City), how would it be counterfeit if it had the sealed envelope, the manual sealed with the key inside, how is that possible?

     

    The only person that had this disk is me. The only other computer this was in was my desk computer. Seems to me that possibly MS made an error someone or CC is scamming people?? What happens if I install this exact disk (with the same keycode) on a new laptop? Will it not work? Will I just not be able to get updates and downloads?

    Sunday, March 16, 2008 9:36 PM
  • The only versions of Microsoft Office available for sale to the general public are either OEM or Retail.  You have a Volume License version (VL) installed which is a version sold mainly to large business enterprises.  In order to purchase a Volume License, you must purchase a minimum of five (5) Volume Licenses.

     

    Perhaps you do have a valid license in your sealed envelope.  Try uninstalling your current counterfeit copy of Office and reinstall using your Office CD and product key, then run the MGA again and post back with the new results.

     

    Sunday, March 16, 2008 9:48 PM
  • Before I uninstall and reinstall for no reason, I have two questions. First, if I try the trial version of 2007 and do not like it, what issues will I have in reinstalling my 2003 (what data / files / outlook) will be lost? I found a site (not sure if it is legit but it is a link from msn) to purchase 2007 for $60.00 because I am a student. If I go through that, purchase the 2007, get the key, and do not like it, will the 2007 key work for 2003 or do they have a free "trade in" thing of sorts?

    Sunday, March 16, 2008 9:58 PM
  • If you uninstall Microsoft Office, you will not lose your Office files as they are stored in your Documents and Setting folder which is not part of Microsoft Office.  Before you decide to purchase Microsoft Office 2007, I would suggest downloading the free 60 day trial version and use it.  You would have to uninstall your current Office 2003 program first.  A product key for Office 2007 cannot be used with Office 2003.

     

    Free trial of Office 2007: http://us20.trymicrosoftoffice.com/default.aspx

     

     

    Sunday, March 16, 2008 10:14 PM
  • I really, really, really want to hit the "this is the answer" or whatever button but I still have an unanswered one. If I uninstall 2003, can I use my disk and my (supposed, according to MS ignorance ) key and reinstall it or will it lock up my system, not let me install / use, etc 2003? Or will it just not allow me the updates / downloads?

    Thanks in advance
    Sunday, March 16, 2008 11:05 PM
  • Yes, you can reinstall Office 2003 using your Office 2003 CD and product key anytime you wish.

     

    Sunday, March 16, 2008 11:14 PM