Jim Craghead,
Thank you for visiting the OneCare program forum.
Any questions you have regarding Live OneCare billing issues you purchased through Qwest, please contact Qwest.
For general technical questions regarding OneCare you can also contact Live OneCare help via email by going to the following weblink,
http://help.live.com/help.aspx?mkt=en-us&project=onecarev2
Click on Contact Support
Click on Get Support
Click Technical Support
I hope this helps,
Lori MS