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Office XP service pack 3 undownloadable update RRS feed

  • Question

  • I have been trying for weeks and weeks to download this update.  All I want is for this machine to do what it used to, is that too much to ask ?   Reading countless other posts with regard to the high-lighted line below, I thought by purchasing XPPro Gen Adv etc this prob would be overcome.  Any help would be appreciated and save my sanity.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-CF799-YJGY2-RY9RQ
    Windows Product Key Hash: cQYLQh72BXiCpu4f9L+YAvr6k2U=
    Windows Product ID: 55274-084-3044897-22984
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 27cdd794-2420-4a84-8e5a-29a2e275e078
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>27cdd794-2420-4a84-8e5a-29a2e275e078</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RY9RQ</PKey><PID>55274-084-3044897-22984</PID><PIDType>5</PIDType><SID>S-1-5-21-1659004503-261903793-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20010910000000.000000+000</Date></BIOS><HWID>46F53EAF0184C05A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54186-640-0000025-17250</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, June 6, 2007 6:26 PM

Answers

  • Minimoke,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions.  There are two separate issues.  XP Pro and Office XP Professional are two separate programs. XP Pro is the operating system while Office XP is the productivity suite. 

     

      I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    As a customer there are options available to you for a resolution.  Did you purchase the software from a business?  First, if this comes as a total surprise to you, please go back to where you computer was serviced or purchased and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. If so please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.

     

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

    Wednesday, June 6, 2007 6:56 PM
  •  

    Thankyou for answering so promptly Stephen, however  I have probably mislead you.  My computer came with office pre installed (this was with Millenium)  Someone, probably my son, installed XP  about three years ago (roughly).  I purchased a "windows SPPro Genuine Adv English intl Direct CD No Key" (article description on the invoice) and using the new product key downloaded  and ran the update tool etc as per instructions.  I started having problems with Excel and read that the update to solve this was probably the OfficeXP service pack 3.  Other parts of the download are fine and sometimes with excel it will throw up the message to install the original cd but if I ignore that and 'click' a couple of times, it loads.  You can probably tell that I am fumbling around in the dark with this internet stuff but does the above clarify my problems?

    Thursday, June 7, 2007 11:23 PM
  • Minimoke,

     

    No problem about fumbling :-).  The internet will always be a learning device for all of us :-). What version of Office came preinstalled with the computer @ the time of purchase? The version currently installed (MIcrosoft Office XP) has a blocked Volume Licensing Key (VLK). Service packs won't correct this problem. My previous post I explained what and how uses VLK's. Service Packs fix certain problems and install new features for customers. I would uninstall what you said your son installed and put back on what came originally came with the system upon purchase. Have a great week and glad that I could help.

     

     

    STephen Holm, MS

    WGA and OGA Forum Manager

     

    Thursday, June 7, 2007 11:38 PM

All replies

  • Minimoke,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions.  There are two separate issues.  XP Pro and Office XP Professional are two separate programs. XP Pro is the operating system while Office XP is the productivity suite. 

     

      I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    As a customer there are options available to you for a resolution.  Did you purchase the software from a business?  First, if this comes as a total surprise to you, please go back to where you computer was serviced or purchased and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. If so please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.

     

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

    Wednesday, June 6, 2007 6:56 PM
  •  

    Thankyou for answering so promptly Stephen, however  I have probably mislead you.  My computer came with office pre installed (this was with Millenium)  Someone, probably my son, installed XP  about three years ago (roughly).  I purchased a "windows SPPro Genuine Adv English intl Direct CD No Key" (article description on the invoice) and using the new product key downloaded  and ran the update tool etc as per instructions.  I started having problems with Excel and read that the update to solve this was probably the OfficeXP service pack 3.  Other parts of the download are fine and sometimes with excel it will throw up the message to install the original cd but if I ignore that and 'click' a couple of times, it loads.  You can probably tell that I am fumbling around in the dark with this internet stuff but does the above clarify my problems?

    Thursday, June 7, 2007 11:23 PM
  • Minimoke,

     

    No problem about fumbling :-).  The internet will always be a learning device for all of us :-). What version of Office came preinstalled with the computer @ the time of purchase? The version currently installed (MIcrosoft Office XP) has a blocked Volume Licensing Key (VLK). Service packs won't correct this problem. My previous post I explained what and how uses VLK's. Service Packs fix certain problems and install new features for customers. I would uninstall what you said your son installed and put back on what came originally came with the system upon purchase. Have a great week and glad that I could help.

     

     

    STephen Holm, MS

    WGA and OGA Forum Manager

     

    Thursday, June 7, 2007 11:38 PM