Get failure after value of SLA item applied RRS feed

  • Question

  • I wanted to get failure after time from SLA item applied to Case. When SLA applies to case, it creates SLA KPI Instance record which shows case id as regarding, SLA Id,  failure time and warning time. Failure time is end date when SLA is expiring after calculating business hours and holidays. I wanted to know which SLA item is applied for the calculation. SLA KPI instance does not contains look up to SLA item. Case contains look up to SLA only.
    Tuesday, June 7, 2016 8:48 PM