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    Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub. You
    need to search for an article in the knowledge base.
    From which two types of records can you search for the article? Each correct answer presents
    a complete solution.

    A. Phone call
    B. Email
    C. Case
    D. Queue Item

    can i know the correct answers for this please

    Monday, February 13, 2017 8:34 PM

Answers

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    C and D

    Sachith Chandrasiri

    • Proposed as answer by Sachith Vidanage Monday, February 13, 2017 11:43 PM
    • Unproposed as answer by venkyd28 Tuesday, February 14, 2017 12:23 AM
    • Marked as answer by venkyd28 Tuesday, February 14, 2017 12:23 AM
    Monday, February 13, 2017 11:43 PM

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  • Question
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    C and D

    Sachith Chandrasiri

    • Proposed as answer by Sachith Vidanage Monday, February 13, 2017 11:43 PM
    • Unproposed as answer by venkyd28 Tuesday, February 14, 2017 12:23 AM
    • Marked as answer by venkyd28 Tuesday, February 14, 2017 12:23 AM
    Monday, February 13, 2017 11:43 PM
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    Hi Sachith 

    Is email not one of the answer could you please let me know 

    Tuesday, February 14, 2017 12:17 AM