Issue with 'Case Routing via Soap messages' RRS feed

  • Question

  • Hi,

    I have a Win8.1 Metro app which is communicating with CRM via OData services and Soap messages. 

    I am using below soap message to 'route' a 'Case' :-

    <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
        <Execute xmlns="http://schemas.microsoft.com/xrm/2011/Contracts/Services" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
          <request i:type="b:ApplyRoutingRuleRequest" xmlns:a="http://schemas.microsoft.com/xrm/2011/Contracts" xmlns:b="http://schemas.microsoft.com/crm/2011/Contracts">
            <a:Parameters xmlns:c="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
                <c:value i:type="a:EntityReference">
                  <a:Name i:nil="true" />
            <a:RequestId i:nil="true" />

    It (routing) is not getting reflecting on CRM side. However, if I 'route a Case' from CRM its working fine.

    No error / exception in application (c# code) side.

    Any suggestions would be highly appreciated :)


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    Friday, November 28, 2014 7:46 AM