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External Advanced connection settings - Automatic Config inconsistently working RRS feed

  • Question

  • We have setup our DNS / SRV records so that users can connect with automatic configuration both internally and externally.

    However some users computers cannot connect externally unless they manually set their connection configuration.

    We have tried two different computers with the same external internet connection, and user account, and one PC could connect - the other PC could not. We'd assume this is a problem with some configuration on the computer, but not sure where.

     

    Are there any settings that need to be changed on a computer to allow automatic configuration to work externally?

    Thanks

    Thursday, June 14, 2007 11:49 PM

Answers

  • Yes the certificate is publicly trusted by enTrust.

     

    We eventually managed to get one user that was experiencing the problem on her computer from home to signin successfully.

    We think the event that changed it was trying to sign-in with another user accounts credentials (success) then signing out and trying again.

     

    However the problem appears to have arisen again.

    Will try the above resolution again to see if that works the second time around

    Monday, July 2, 2007 12:56 AM

All replies

  • Is the certificate chain trusted by both PCs?
    Friday, June 15, 2007 1:49 AM
    Moderator
  • Hi Northtec,

    Can you let us know the status of your issue? Were you able to check out Mike's suggestion?

    Monday, June 25, 2007 7:16 PM
  • Yes the certificate is publicly trusted by enTrust.

     

    We eventually managed to get one user that was experiencing the problem on her computer from home to signin successfully.

    We think the event that changed it was trying to sign-in with another user accounts credentials (success) then signing out and trying again.

     

    However the problem appears to have arisen again.

    Will try the above resolution again to see if that works the second time around

    Monday, July 2, 2007 12:56 AM
  • Can you let us know how your second test went?
    Friday, July 6, 2007 9:03 PM
  • Hi Northtec,

    Can you let us know how your tests went?

    Friday, July 13, 2007 9:15 PM