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CRM 2013: Adding Attachment to Posts RRS feed

  • Question

  • Hello,

    I am cresting a new entity will serve the following purpose

    a) Save the internal conversations (with attachment)

    b) Save conversation between the  agent and customer (with attachment)

    Now for "a" - I can use the "Notes".

    for "b" - I would like use the posts - but there are 2 problems

    I) I can not add an attachment

    II) The character limitation of 1000

    Could anyone kindly advise of ways (configuration or code) to resolve the 2 problems?

    Thanks,

    Hasib

    Wednesday, April 1, 2015 5:10 PM

All replies

  • Hello Hasibur,

    Create custom entity.


    Dynamics CRM MVP
    My blog

    Thursday, April 2, 2015 11:26 AM
    Moderator
  • Hello Andrii,

    I am not sure if your reply got chopped off. But as I mentioned I am already creating a custom entity - that is not my problem. My problem is for posts

    I) I can not add an attachment

    II) The character limitation of 1000

    Could anyone kindly advise of ways (configuration or code) to resolve the 2 problems?

    Thanks,

    Hasib

    Thursday, April 2, 2015 1:32 PM
  • Hi Hasibur,

    Each note can have an attachment so you should be able to create multiple note records with the conversation attached.

    --Scott

    Thursday, April 2, 2015 1:39 PM
  • Hello Scott,

    I am referring to posts not "notes". Is thee any way I can get around the following problems

    I) I can not add an attachment

    II) The character limitation of 1000

    Thanks,

    Hasib

    Thursday, April 2, 2015 1:52 PM