Hello,
I am cresting a new entity will serve the following purpose
a) Save the internal conversations (with attachment)
b) Save conversation between the agent and customer (with attachment)
Now for "a" - I can use the "Notes".
for "b" - I would like use the posts - but there are 2 problems
I) I can not add an attachment
II) The character limitation of 1000
Could anyone kindly advise of ways (configuration or code) to resolve the 2 problems?
Thanks,
Hasib