I keep getting an Unknown Error RRS feed

  • Question

  • Hello! I am having trouble accessing Microsoft Windows Update because The Genuine Advantage Check keeps failing with an unknown error. I don't know what to do because my computer was activated just fine over the internet. My CD-Key is official, my windows cd is official. And I can get updates through windows updates auto on the computer but not through the website which is what I prefer. Can someone please help me out and tell me what to do??? The unknown error is 0x80080299. PLEASE HELP!!! Help greatly appreciated and thanks in advanced.
    Monday, May 29, 2006 4:09 PM


All replies

  • It's silly to reply to my own post I know but I saw the link to the Windows Genuine Advantage Diagnostic Tool. So I downloaded it and here is what it says:

    WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-*****-*****-***** Sorry dont want others guessing or knowing my cd key will tell pupblic officials if asked to.
    Windows Product Key Hash: 8OjAAddsROIcGdDhqHTB3kEs/V0=
    Windows Product ID: 55285-017-7701015-21148
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.0.0.hom
    Download Center code: Expired code.
    ID: {E48453B1-CB8E-4920-A465-A8804E911E15}
    Is Admin: Yes
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>{E48453B1-CB8E-4920-A465-A8804E911E15}</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010300.0.0.hom</OS><PKey>*****-*****-*****-*****-64G6R</PKey><PID>55285-017-7701015-21148</PID><PIDType>5</PIDType><SID>S-1-5-21-2052111302-115176313-1801674531</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="3"/><Date>20060102******.******+***</Date></BIOS><HWID>E04D3AB70184806D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    So what do I do? My Code has never expired before and has worked for the last 1 1/2 years so why not now????????


    Monday, May 29, 2006 4:30 PM
  • Hello!

    I have exactly the same problem (including the given error codes). My (volume licensed) Windows is absolutely genuine as well. This is really irritating since I would really need to update my computer after a complete reinstall.  

    Monday, May 29, 2006 6:05 PM
  • Balefor,

    Take a look at this post from Phil Liu of MS  that I am pasting in:

    We've identified the issue with Windows Update (specifically) and are working to get it resolved.

    I would recommend taking a look at this thread (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=416748&SiteID=25) as it has many different ways of manually installing WGA.

    Or, if you wish, create a free on line support case for this WGA issue at:


     They will be able to help you install the validation control manually to bypass Windows Update errors"


    Any help?

    Monday, May 29, 2006 6:54 PM