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mistaken not genuine claim RRS feed

  • Question

  • I have a genuine HP computer which I bought with Windows 7 pre-installed. Recently pop up windows have been claiming that my Windows copy in not genuine. How do I correct this error?

    Thanks.

    Monday, November 16, 2015 4:32 AM

Answers

  • The solution turned out to be as easy as re-entering the 25-character Windows 7 key.  I was helped by a Microsoft tech.  Why this occurred is still a mystery, but not one I want to spend anymore time on.

    Robert

    Friday, November 20, 2015 8:03 PM

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 16, 2015 6:42 PM
    Moderator
  • The solution turned out to be as easy as re-entering the 25-character Windows 7 key.  I was helped by a Microsoft tech.  Why this occurred is still a mystery, but not one I want to spend anymore time on.

    Robert

    Friday, November 20, 2015 8:03 PM