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  • Question

  • I tried to upgrade to windows media player 11 and after downloading it I cannot make it work. I kept on revalidating and it kept telling me that my windows xp is not valid or I am a victim of software piracy. Now I think i've been victimized twice, where I bought my computer and from microsoft update. Is there a possible way to put me back to my old media player so I can use my media player once again?

    Sincerely,
    Rene Dominguez
    Wednesday, September 5, 2007 7:00 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Wednesday, September 5, 2007 3:03 PM
    Moderator
  • Rend,

     

    Please provide us with the results from the diagnostic test. In turn we can analyze the problem you may be experiencing. 

     

     

    Thank you very much.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, September 6, 2007 9:46 PM
  • Art.

     

     You need to have admin priveleges. Is this computer a work computer? If so please contact the tech person and request admin priveleges. Media player requires users to validate Windows before the installation process can proceed. You mention a bug-filled nightmare; what exactly do you mean?  You mention logging in as administrator causes headaches and conflicts as well as easy routh to hacking? In order for certain functions to take place you must either log in to the local machine as the Administrator or your alias (log in name) must have administrative rights associtated with it. 

    Please post your question here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US . 

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, October 5, 2007 10:53 PM
  • Hello KMWilliams,

     

         Are you having problems with WMP 11? Users should not be able to install WMP 11 unless you have provided them with permissions. Updates are different. Please visit the Discussions in Windows XP General forum here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, October 10, 2007 3:52 PM
  • Hello Jamshid,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic so please post your question in the Discussions in Windows XP General forum here:  

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

     

     

     

     

    Wednesday, October 10, 2007 5:08 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Wednesday, September 5, 2007 3:03 PM
    Moderator
  • Rend,

     

    Please provide us with the results from the diagnostic test. In turn we can analyze the problem you may be experiencing. 

     

     

    Thank you very much.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, September 6, 2007 9:46 PM
  •  

    I'd like to upgrade to windows media player 11, but it's been a bug-filled nightmare by all accounts becausse of the new validation process. I'm unable to a) log in as an administrator on my system or log out and log in under my regular account because I don't know and can't easily determine the username or password used to set up my Windows XP system by my tech person, plus logging in as an adminstrator causes another set of headaches and conflicts and easy route to hacking, by all the expert commentary on the issue. b) how can I get around this administrator requirement to upgrade to Media Player 11 or check the validation status?

             I also play a variety of Mp3 files from a variety of sources, including my own CD collection, that I don't want blocked by your new verification process..

     

    Friday, October 5, 2007 10:26 PM
  • Art.

     

     You need to have admin priveleges. Is this computer a work computer? If so please contact the tech person and request admin priveleges. Media player requires users to validate Windows before the installation process can proceed. You mention a bug-filled nightmare; what exactly do you mean?  You mention logging in as administrator causes headaches and conflicts as well as easy routh to hacking? In order for certain functions to take place you must either log in to the local machine as the Administrator or your alias (log in name) must have administrative rights associtated with it. 

    Please post your question here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US . 

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, October 5, 2007 10:53 PM
  • I have frequntly problem with windows media player 11 specally with vedio. So Irolled back to the previous version but the problem exist.please help me to configur and solve problem.

    Wednesday, October 10, 2007 3:04 PM
  • I just wanted to say that I am a Sys Admin and we use the Least Privileged User model within the business. This means that everyone is a Limited User. There are a couple exceptions where the users are Power Users or Remote Users based on role in the company and need. If one of these user's approached me and asked for admin privileges so they can update Media Player (which has no business value in the company), I would refuse.

    The fact that we are being forced to use admin privileges is irritating at best. We use WSUS for all OS and Office updates, but we were not approving Media Player updates. We have gone back and approved the available Media Player updates, but do not see any for version 9, so it will not be a solution for everyone. I think that the worst part is the end user is getting nag screens that they can do nothing about. This is going to require me going to each computer and manually updating them. Since there is no business need for this application, the only reason that I will have to do something about it is because of the notification nag windows that the end users are getting. Such a waste of my time.
    Wednesday, October 10, 2007 3:08 PM
  • Hello KMWilliams,

     

         Are you having problems with WMP 11? Users should not be able to install WMP 11 unless you have provided them with permissions. Updates are different. Please visit the Discussions in Windows XP General forum here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, October 10, 2007 3:52 PM
  • Hello Jamshid,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic so please post your question in the Discussions in Windows XP General forum here:  

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

     

     

     

     

    Wednesday, October 10, 2007 5:08 PM