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I am getting the following error(Event code: 3005)after installing CRM 2015 on MS Server 2012 RRS feed

  • Question

  • I copied all error from event log, Who can help me analyze this errors

    I have installed all software acccoding to the guidline on MS Server 2012, and MS CRM 2015 is installed successfully on my server without any errors. When I open the web site, I always get the following errors. Anyone can help, many thanks.

    Event code: 3005 
    Event message: An unhandled exception has occurred. 
    Event time: 11/19/2015 4:36:05 PM 
    Event time (UTC): 11/20/2015 12:36:05 AM 
    Event ID: 30bae07516fb431f895e2e258cbb08c5 
    Event sequence: 15 
    Event occurrence: 6 
    Event detail code: 0 

    Application information: 
        Application domain: /LM/W3SVC/2/ROOT-1-130924522761782119 
        Trust level: Full 
        Application Virtual Path: / 
        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\ 
        Machine name: CRMSVR 

    Process information: 
        Process ID: 3316 
        Process name: w3wp.exe 
        Account name: NT AUTHORITY\NETWORK SERVICE 

    Exception information: 
        Exception type: CrmException 
        Exception message: Request not supported: RetrieveMultiple
       at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
       at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
       at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
       at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
       at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
       at Microsoft.Crm.Controls.BasicHeader..ctor()
       at Microsoft.Crm.Application.Controls.AppHeader..ctor()
       at ASP.default_aspx.__BuildControlcrmHeader()
       at ASP.default_aspx.__BuildControlTree(default_aspx __ctrl)
       at ASP.default_aspx.FrameworkInitialize()
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)



    Request information: 
        Request URL: http://localhost:5555/default.aspx 
        Request path: /default.aspx 
        User host address: ::1 
        User: MTSR\crm 
        Is authenticated: True 
        Authentication Type: Negotiate 
        Thread account name: NT AUTHORITY\NETWORK SERVICE 

    Thread information: 
        Thread ID: 14 
        Thread account name: NT AUTHORITY\NETWORK SERVICE 
        Is impersonating: True 
        Stack trace:    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
       at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
       at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
       at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
       at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
       at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
       at Microsoft.Crm.Controls.BasicHeader..ctor()
       at Microsoft.Crm.Application.Controls.AppHeader..ctor()
       at ASP.default_aspx.__BuildControlcrmHeader()
       at ASP.default_aspx.__BuildControlTree(default_aspx __ctrl)
       at ASP.default_aspx.FrameworkInitialize()
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


    Custom event details: 




    Monitoring test failed: Test Title: Help Content Server Tests.: Machine: CRMSVR: ServerRole: HelpServer
    Test Log:
    The remote server returned an error: (404) Not Found.
       at System.Net.HttpWebRequest.GetResponse()
       at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent, Int64 dmzPort)
       at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent)
       at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.TestDefaultHelp(TestResult result)
       at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.Execute()
       at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)

    InnerException Type:System.Net.WebException
    .



    Query execution time of 50.3 seconds exceeded the threshold of 10 seconds. Thread: 3; Database: Axisoft_MSCRM; Server:192.168.6.222; Query: select x.*, 'typename' = at.Description, 'isquoted' = at.Quoted, CONVERT(bigint, x.VersionNumber) AS TimeStamp from AttributeView x join AttributeTypes at on (x.AttributeTypeId = at.AttributeTypeId) order by x.EntityId, x.ColumnNumber.

            
    Saturday, November 21, 2015 8:51 AM

Answers

  • There may be a problem with the installation, but you may also not have sufficient resources (probably RAM) on the server. The query execution time seems excessive, and as this is for Crm metadata, it could cause the other problems.

    I would first check that you have sufficient RAM on the server to run SQL Server and CRM (the sqlservr.exe and w3wp.exe processes)


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Marked as answer by Rill_PAN Thursday, November 26, 2015 4:14 AM
    Monday, November 23, 2015 9:43 AM
    Moderator

All replies

  • There may be a problem with the installation, but you may also not have sufficient resources (probably RAM) on the server. The query execution time seems excessive, and as this is for Crm metadata, it could cause the other problems.

    I would first check that you have sufficient RAM on the server to run SQL Server and CRM (the sqlservr.exe and w3wp.exe processes)


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    • Marked as answer by Rill_PAN Thursday, November 26, 2015 4:14 AM
    Monday, November 23, 2015 9:43 AM
    Moderator
  • Thanks for your help. I will first increase the RAM, and I will give you the result later.
    Wednesday, November 25, 2015 1:52 AM
  • There may be a problem with the installation, but you may also not have sufficient resources (probably RAM) on the server. The query execution time seems excessive, and as this is for Crm metadata, it could cause the other problems.

    I would first check that you have sufficient RAM on the server to run SQL Server and CRM (the sqlservr.exe and w3wp.exe processes)


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk


         I re-installed IIS, SQL Server again, this issue has been solved. I do know the root reason, I add some additional roles while installing IIS for the second time.
    Thursday, November 26, 2015 4:16 AM