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CRM 3.0 Appointment issue RRS feed

  • Question

  •  

    Hi All,

    I have the following issue

     

    When you try to save or to close an appointment in Microsoft Dynamics CRM 3.0, you may receive the following error messages.

    Error message 1

    An error has occurred. For more information, contact your system administrator. Error code: 0x80040216. OK

    Error message 2

    General failure in scheduling engine. Ignore and Save or Cancel.
     

    http://support.microsoft.com/kb/917010

     

    I have applied update rollup 1,2 and 3 (Without rebooting the server). But this error is still there.

     

    Any ideas?

     

    Thank you.

    Thursday, April 10, 2008 4:59 PM

Answers

  • Hi Kevin, I had the same issue before. It turned out there's problems with CRM Rollup 3. I had this problem after installing the Rollup 3. After uninstalling the update from CRM server and all clients, the problem seems to be gone away.

    Hope that helps.
    • Marked as answer by Jim Glass Jr Thursday, September 17, 2009 5:02 PM
    Thursday, April 10, 2008 5:08 PM

All replies

  • Hi Kevin, I had the same issue before. It turned out there's problems with CRM Rollup 3. I had this problem after installing the Rollup 3. After uninstalling the update from CRM server and all clients, the problem seems to be gone away.

    Hope that helps.
    • Marked as answer by Jim Glass Jr Thursday, September 17, 2009 5:02 PM
    Thursday, April 10, 2008 5:08 PM
  • Hi kurobenko,

     

    Thank you for your reply.

     

    I did try appointment before applied Rollup 3 with no luck then I applied Rollup 3. We don't have any customization applied to the CRM.

     

    Any suggestion?

     

    Thank you.

    Friday, April 11, 2008 8:02 AM
  •  

    Hi,

     

    After I clicked "Ignore and Save", It did saved this appointment but it didn't appear in the outlook calendar. When I click the appointment item in CRM, it shows the appointment with the "general failure in scheduling engine" error on the top of this page.

     

    Thank you.

    Friday, April 11, 2008 8:48 AM