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Windows 7 Premium 32-Bit Build 7601 suddenly not genuine anymore RRS feed

  • Question

  • I got since today the this error;

    I got Windows 7 32-bit home premium under license: *****-*****-MRHC2-XVD9J-HBRH8 also windows 7 build 7601 and suddenly since today when I started up my pc it claims my windows 7 to be non genuine while I have the pc for over 3 years and never reinstalled or upgraded windows. I also didnt do any hardware upgrades either. when I try to re-enter my product code it gives error 0x8007000D after a pretty long wait.

    When I goto the site to resolve it online, I get the report that the validation of windows is interupted and it leads me to a screen where I must purchase a new copy of windows or ask for a emergency kit, which is not needed because I own a legally purchased copy of windows.

    I think the system files might have been affected by malware and my AV is norton 360 premier edition.

    Here is the diagnostic report of me as I followed the steps being asked for:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MRHC2-XVD9J-HBRH8
    Windows Product Key Hash: Qf+Uulp3Hgrne/gIXB1O/PrAWrU=
    Windows Product ID: 00359-OEM-8802136-41344
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CCC90942-E9F1-4AAB-BD34-D8934147E071}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: T:20120811023929553-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Users\Alexandra\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:6:2015 09:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PRDGT H61MU
      FACP PRDGT H61MU
      HPET PRDGT H61MU
      MCFG PRDGT H61MU
      SSDT PRDGT H61MU
      SLIC PRDGT H61MU
      ASF! PRDGT H61MU
      DMAR PRDGT H61MU
    Tuesday, January 6, 2015 10:50 AM

Answers

All replies

  • some extra note, ive been trying to read abit further, but the so called system file integrity check scan

    C:\Windows\system32>sfc /scannow

    when I do this the scan shuts down when at 25% so I think that tuneup utilities (some computer cleaning ap) damaged my system instead of repairing it, hopefully this extra post gives more valuable information, because its pretty frustrating being flagged being a owner of a counterfeit copy of windows when it was genuinly bought pre installed on my pc

    Tuesday, January 6, 2015 11:05 AM
  • This can result from mistakenly setting the System32 folder and its contents to 'Read Only'
    status.

    Open Windows Explorer (Computer)

    Navigate to the C:\Windows folder

    Find the System32 sub-folder and right-click on it

    select Properties

    Clear the 'blob'
    from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.

    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.

    OK out, and exit Windows Explorer.

    Reboot twice

    Post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 6, 2015 3:34 PM
    Moderator
  • I followed these steps but like I expected, the problem did not get solved, I didnt remember change file or security settings on any system directory, here is the updated report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MRHC2-XVD9J-HBRH8
    Windows Product Key Hash: Qf+Uulp3Hgrne/gIXB1O/PrAWrU=
    Windows Product ID: 00359-OEM-8802136-41344
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CCC90942-E9F1-4AAB-BD34-D8934147E071}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: T:20120811023929553-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Users\Alexandra\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:6:2015 12:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PRDGT H61MU
      FACP PRDGT H61MU
      HPET PRDGT H61MU
      MCFG PRDGT H61MU
      SSDT PRDGT H61MU
      SLIC PRDGT H61MU
      ASF! PRDGT H61MU
      DMAR PRDGT H61MU


    • Edited by Gazezel Wednesday, January 7, 2015 8:51 AM
    Wednesday, January 7, 2015 8:49 AM
  • Open an Elevated Command Prompt window, and run the following commands

    net start winmgmt

    SC QC winmgmt

    SC QUERYEX winmgmt

    Copy and paste the results to your reply.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 7, 2015 11:10 AM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Alexandra>net start winmgmt
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Users\Alexandra>SC QC winmgmt
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: winmgmt
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 0   IGNORE
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k winmgmt
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Windows Management Instrumentation
            DEPENDENCIES       : RPCSS
            SERVICE_START_NAME : localSystem

    C:\Users\Alexandra>SC QUERYEX winmgmt

    SERVICE_NAME: winmgmt
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 120
            FLAGS              :

    C:\Users\Alexandra>
    Wednesday, January 7, 2015 11:21 AM
  • Wednesday, January 7, 2015 3:23 PM
  • We should be so lucky! - the error messages are very different.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 7, 2015 3:49 PM
    Moderator
  • See if this helps
    http://support.microsoft.com/kb/2230957 (Fixit50485)

     also

    http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx (Fixit 50181)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Gazezel Friday, January 9, 2015 9:41 AM
    Wednesday, January 7, 2015 3:51 PM
    Moderator
  • "Hi, did you check this post? looks like you might have the same issue.
    some link I cant post

    Erik "

    I uninstalled the update, rebooted, installed the update, rebooted, here is the new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MRHC2-XVD9J-HBRH8
    Windows Product Key Hash: Qf+Uulp3Hgrne/gIXB1O/PrAWrU=
    Windows Product ID: 00359-OEM-8802136-41344
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CCC90942-E9F1-4AAB-BD34-D8934147E071}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: T:20120811023929553-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Users\Alexandra\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:6:2015 12:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PRDGT H61MU
      FACP PRDGT H61MU
      HPET PRDGT H61MU
      MCFG PRDGT H61MU
      SSDT PRDGT H61MU
      SLIC PRDGT H61MU
      ASF! PRDGT H61MU
      DMAR PRDGT H61MU


    --------------------------

    See if this helps:

    (Fixit50485)

     also

    (Fixit 50181)

    The second link works, but even after installing the update from the first link I get an installation error telling that a script required to run the package cannot be found.

    I wonder why it's so hard to solve this issue, isnt there a option to manually validate? if they want to I even have still the sale order of my computer as evidence if I must scan it, or make a photo of that sticker behind my computer where the license code is on it.

    hopefully a solution can be found

    Thursday, January 8, 2015 7:28 AM
  • Have a look here - there may be a fixit for the fixit problem ;)
    http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 8, 2015 12:53 PM
    Moderator
  • I followed manually the steps from the fixit I couldnt install (Fixit50485), now the problem is finally solved :D 

    Probably something somehow altered the access of that registry key because of that Ill be uninstalling advanced systemcare immediately as this program might have been the cause of all this trouble, thanks for helping me out peoples and thanks for the post that fixed my problem noel :)

    This post can now be marked as solved with noel as final answer, also thanks to all others who tried to help me, last have have been pretty awkard with the screens and warnings popping up constantly, maybe there could be an windows update that could automatically determine the cause of this error and fix it :)

    Thursday, January 8, 2015 3:17 PM
  • Advanced System Care (and all other IOBit software) is to be avoided - it's known to cause many problems.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 8, 2015 4:21 PM
    Moderator