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Office Genuine Validation fails, but all products activated succesfully ! RRS feed

  • Question

  •  

    I had some installed but not activated products. Of course it failed then but after activation (no problems, just click the activate oin those products) it should not fail any more.

    It tells me that I should activate Visio Pro 2002 but when trying it says already activated.

    Same for Frontpage 2003 and Office XP Pro. Also Publisher 2003.

    I *know* these are legitimate copies because they are activated. And they came fdirectly from Microsoft as we have Action Pack Subscription. The "genuine advantage" seems to be what everybody tells, pain in the a** for paying customers.

     

    All these applications are activated, no problem there. So how to make this work ?

    Monday, March 19, 2007 5:56 PM

Answers

  •  

    Actually the directory was not there. It was on E: drive  but that was old  bootdrive, I had to do reinstall( repair installation)

    sometime last summer due to failing motherboard.  And then I changed boot drive as C: had more space.

    So some of installation data is in registry ( which was correctly preserved) and some in directory

    which was not copied ( that might be possible but I know, not easy) .

    And as some leftover from earlier installation I have actually "All Users"  which in not correct directory but

    "All Users.WINXP" is the correct one. Copied the directory there corect place and everything works now like charm.

     

    I did not have to delete the file, just copy it. Maybe somebody else has similar problem , propably  this is quite rare one.

    Thanks a lot, now I can update crashing Word :-)

    br

    ismo

    Wednesday, March 21, 2007 4:46 PM
  •  

    Ok did that. Back in square one. Seems that office uses the data.dat and opa11.dat on E: drive and validation insists

    them to be on C: drive.  The  activation updated files on E: and I copied them to C: . After this they are again genuine.

    Updating installed activeX component and now is is stuck at 30%,"Please wait. Checking for Office updates you need... ".

    ( this is 20% better than yesterday :-)

    How long it should take, 2M adsl connection should not be the bottleneck, also computer is quite fast and does nothing else (almost idle)

    Can the checking be monitored somehow ? ( process explorer, filemon, regmon,debugview ? )

    Which reg key determines where the activation files are written and which tell the checking where to look for them ?

    Propably these two uses different keys in registry and the results is something like this.

    ismo

     

    Update :
    Office update did never finish bu the new "Microsoft Update" worked, took 10 minutes to figure required updates and a little bit longer to install them.

    Finally case is closed ( seems that the drives E: and C: are still used incorrectly by those

    tools but now it does no more matter).

    ismo

    Thursday, March 22, 2007 5:19 PM

All replies

  • Ismo,

    Good morning!  Hope your weekend was great.  First, I want you to run a diagnostic test in order for us to analyze the results.  I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information?

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

    Thank you,
    Stephen Holm
    OGA Forum Program Manager,
    Stephen MS

    Monday, March 19, 2007 6:42 PM
  • OK, did all required steps, still not working. Resolve button is disabled, here is copy/paste :

    Funny that all products are activated but still the tool says I must activate.

    Just tell me what to look after, I've been working with computers since 1982/ ( since  83 full time programmer) and wirh winddowsa since

    version 3.0 :-)   The time is abt 21:00, now its time for some sleep for me. 

     

    'Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-HB36C-YPJXQ-D9BT3
    Windows Product Key Hash: B7XZXQEcr9hXGJgE2qq1qU50RX4=
    Windows Product ID: 55274-007-6670977-22534
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d0ea0791-8d9c-42d6-8b71-49f098544ece
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_77F760FE-150-80070002_7E90FEE8-175-80070002_3E121E02-154-80070003_E5ECEA81-80-80070003_B4D0AA8B-864-80070003_3E121E02-154-80070003_E5ECEA81-80-80070003_B4D0AA8B-864-80

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d0ea0791-8d9c-42d6-8b71-49f098544ece</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-D9BT3</PKey><PID>55274-007-6670977-22534</PID><PIDType>5</PIDType><SID>S-1-5-21-746137067-2139871995-725345543</SID><SYSTEM><Manufacturer>K7NF2</Manufacturer><Model>K7NF2-RAID</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>L1.12</Version><SMBIOSVersion major="2" minor="3"/><Date>20050831000000.000000+000</Date></BIOS><HWID>27FA390F01846E6F</HWID><UserLCID>040B</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>101</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>B225A125A70365E</Val><Hash>i23ee44+hH6G7cx12ohna43TSPY=</Hash><Pid>54079-758-6516953-16455</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BAFF9995AAC7380</Val><Hash>kIax5upR3uHArSM/jxBb99OZf4Q=</Hash><Pid>54186-760-6256002-17417</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>86A942D2B5285D6</Val><Hash>fNqnJO8tPYwQb0HggYI59V6HE/Y=</Hash><Pid>72079-747-1241033-55432</Pid><PidType>1</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>8C3C1C94A3645D4</Val><Hash>zWopvcIoLfsUMN0Y3jNEkNeBv1U=</Hash><Pid>72082-746-9562695-55700</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 20, 2007 6:51 PM
  • Greetings Ismo,

        Thank you for providing the diagnostic results for me to review. I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  

    Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete.
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Tuesday, March 20, 2007 8:43 PM
  •  

    Actually the directory was not there. It was on E: drive  but that was old  bootdrive, I had to do reinstall( repair installation)

    sometime last summer due to failing motherboard.  And then I changed boot drive as C: had more space.

    So some of installation data is in registry ( which was correctly preserved) and some in directory

    which was not copied ( that might be possible but I know, not easy) .

    And as some leftover from earlier installation I have actually "All Users"  which in not correct directory but

    "All Users.WINXP" is the correct one. Copied the directory there corect place and everything works now like charm.

     

    I did not have to delete the file, just copy it. Maybe somebody else has similar problem , propably  this is quite rare one.

    Thanks a lot, now I can update crashing Word :-)

    br

    ismo

    Wednesday, March 21, 2007 4:46 PM
  •  

    Still some problems. Now it stays forever "Please wait. The Office Update Installation Engine is loading... "

    and the progressbar is at 10%. No progress is seen even if I waited over 20 minutes.

     

    All ideas are welcome.

     

    ismo

    Wednesday, March 21, 2007 6:14 PM
  • Ismo

     

    Some activation problems indicate your license file is corrupted for Microsoft Office 2003 or for Microsoft Office XP. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office product. The license file is not removed when you remove the Office product. Additionally, the file is not overwritten when you reinstall the Office product. Another symptom of a corrupted license file is a failure to successfully pass Office Genuine Advantage validation. If the license file is corrupted, use the following methods to delete the license file for Office 2003.

     

    1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.

     

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

     

    2. Right-click the Opa11.dat file, and then click Delete.

     

    IMPORTANT:  DO NOT DELETE THE OPA11.bak FILE.

     

    3. Close the folder.

     

    4. Start an Office 2003 program to start the Office 2003 Activation Wizard.

     

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Wednesday, March 21, 2007 6:47 PM
  •  

    Ok did that. Back in square one. Seems that office uses the data.dat and opa11.dat on E: drive and validation insists

    them to be on C: drive.  The  activation updated files on E: and I copied them to C: . After this they are again genuine.

    Updating installed activeX component and now is is stuck at 30%,"Please wait. Checking for Office updates you need... ".

    ( this is 20% better than yesterday :-)

    How long it should take, 2M adsl connection should not be the bottleneck, also computer is quite fast and does nothing else (almost idle)

    Can the checking be monitored somehow ? ( process explorer, filemon, regmon,debugview ? )

    Which reg key determines where the activation files are written and which tell the checking where to look for them ?

    Propably these two uses different keys in registry and the results is something like this.

    ismo

     

    Update :
    Office update did never finish bu the new "Microsoft Update" worked, took 10 minutes to figure required updates and a little bit longer to install them.

    Finally case is closed ( seems that the drives E: and C: are still used incorrectly by those

    tools but now it does no more matter).

    ismo

    Thursday, March 22, 2007 5:19 PM
  • Hi, same problem over here... Im using my legal Xp proffesional with office 2003 now for about 4 years. a while ago after cleaning up my hard drive a bit,my microsoft excel and microsoft outlook started to act weird. They always said they couldn find a certain file... I googled the problem and followed a guide of a pchelp forum. Now my microsoft excel works again, but my outlook gives an error: error 1706 Setup cant find file SETUP.CHM
    And in additional I get an error everitime that my office would not be legitime. I tried everithing you said and i get the follow information:


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-36J2P-HT3T3-QPMFB
    Windows Product Key Hash: +NNF346DA3Rr/gGjXZtwAv8AQuM=
    Windows Product ID: 76395-OEM-2111907-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {330E3771-151E-43AD-B71A-A97A4CE2E595}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Editie 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{330E3771-151E-43AD-B71A-A97A4CE2E595}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPMFB</PKey><PID>76395-OEM-2111907-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-4154202947-822804488-2330899890</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T160</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="2"/><Date>20051028000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>412337770184C066</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Incorporated</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.18.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73967-640-0000106-57456</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1C854:Acer Incorporated
    Marker string from OEMBIOS.DAT: AcerSystem ,AcerSystem

    OEM Activation 2.0 Data-->
    N/A







    Sunday, March 8, 2009 11:13 AM