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Every time I restart my PC, I get a WGA message saying im running counterfeit software BUT....

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Every time I restart my PC, I get a WGA message saying im running counterfeit software BUT....
I run command prompt as admin.    type net start slsvc

then go to microsoft.com/genuine....   BAM my system is genuine.. I need to do this every time I restart my PC. Its quite annoying.

Anybody know how to resolve this?    I need to post a screenshot of the report because when I click copy I get an error LoL

here is a link to the screen shot and report...

http://i44.photobucket.com/albums/f17/dontcare4urshyt/screenzoom.jpg

also, my system is a Compaq purchased new from Best Buy about 2 years ago, Compaq will not offer any help because the system is out of warranty

Tuesday, December 15, 2009 1:36 PM

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Hi racer831,

Since you don't get any error when you re-start the Service, we know the slsvc.exe (the file that runs the Service) is good. And since after restarting the service, it stays running (untill you reboot) we know there isn't something activly trying to stop the Service (malware for example).

At this point, we just need to ensure the Service runs at Windows bootup. By default, that Service shouldbe set to run whenever Windows runs, but apperently somthing has changed.

1) Click the 'Start' button
2) Type: Services and hit the Enter key
3) The Services window should now be open
4) Scroll down till you see the 'Software Licensing' line and Right-Click on it and select 'Properties'
5) In the middle of the screen you should see 'Startup Type:' select 'Automatic' or 'Automatic (Delayed Start)'
(NOTE: I am using Windows 7, so I am unsure which is the default setting for Vista, but either should work...But if one doesn't work, just change to the other)
6) Click 'OK' and close the Services window.
7) Reboot...the Service should now start with Windows and you should not receive the Non-Genuine message.

This should resolve your issue. However, if you still have problems with this Service not running, you may need to contact Vista Support at http://support.microsoft.com. The reason is that even though that particular Service is part of the WGA sub-system, the Starting and Stopping Services is a core Windows function that I am not fully trained in so any deeper troubleshooting of that system would need to be done by Vista Support.

Hope that helps,
Darin MS
- Marked as answer by Darin Smith MS Wednesday, December 16, 2009 6:52 PM
Wednesday, December 16, 2009 6:48 PM

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Hi racer831,

Thank you for the screen shot, but I will need a full copy of the Diagnostic Report. Just run the tool, hit 'Continue' then a few secs later, click 'Copy' (Note: you will see no visual indication that the report was copied...that is ok).

Come back to this thread and 'Paste' the report into a new post. The report is in plain text, so will paste into a post without any issue.

Thank you,
Darin MS

Tuesday, December 15, 2009 8:27 PM
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here is the report when "you may be a victim of software counterfeiting" (below this report, I have the report when it passes also)

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {54AFAB3B-7419-44C5-9C96-0F101BFD2E27}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{54AFAB3B-7419-44C5-9C96-0F101BFD2E27}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1049957997-3966423440-2850573544</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GC668AA-ABA SR5110NX</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>1D303507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>600D79F991D070A</Val><Hash>OAeviZn+ClhBFbfwZSMDJwsL8gE=</Hash><Pid>81602-901-8973224-68073</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software Licensing service is not running.

HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJrIiCTbZ4qmwS5IARIGcw/L0yISeTKxW8CA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-CPC
FACP   HPQOEM  SLIC-CPC
HPET   HPQOEM  SLIC-CPC
MCFG   HPQOEM  SLIC-CPC
SSDT   PTLTD   POWERNOW
SLIC   HPQOEM  SLIC-CPC

____________________________________________________________________________________________________
Here is the report once I type net start slsvc at the command prompt

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {54AFAB3B-7419-44C5-9C96-0F101BFD2E27}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{54AFAB3B-7419-44C5-9C96-0F101BFD2E27}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1049957997-3966423440-2850573544</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GC668AA-ABA SR5110NX</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>1D303507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>600D79F991D070A</Val><Hash>OAeviZn+ClhBFbfwZSMDJwsL8gE=</Hash><Pid>81602-901-8973224-68073</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600021-02-1033-6000.0000-1422008
Installation ID: 007813019442375621765270988892795174022696835822907174
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 44MV3
License Status: Licensed

HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJrIiCTbZ4qmwS5IARIGcw/L0yISeTKxW8CA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-CPC
FACP   HPQOEM  SLIC-CPC
HPET   HPQOEM  SLIC-CPC
MCFG   HPQOEM  SLIC-CPC
SSDT   PTLTD   POWERNOW
SLIC   HPQOEM  SLIC-CPC

Thanks in advance.

Wednesday, December 16, 2009 1:13 PM
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Hi racer831,

Since you don't get any error when you re-start the Service, we know the slsvc.exe (the file that runs the Service) is good. And since after restarting the service, it stays running (untill you reboot) we know there isn't something activly trying to stop the Service (malware for example).

At this point, we just need to ensure the Service runs at Windows bootup. By default, that Service shouldbe set to run whenever Windows runs, but apperently somthing has changed.

1) Click the 'Start' button
2) Type: Services and hit the Enter key
3) The Services window should now be open
4) Scroll down till you see the 'Software Licensing' line and Right-Click on it and select 'Properties'
5) In the middle of the screen you should see 'Startup Type:' select 'Automatic' or 'Automatic (Delayed Start)'
(NOTE: I am using Windows 7, so I am unsure which is the default setting for Vista, but either should work...But if one doesn't work, just change to the other)
6) Click 'OK' and close the Services window.
7) Reboot...the Service should now start with Windows and you should not receive the Non-Genuine message.

This should resolve your issue. However, if you still have problems with this Service not running, you may need to contact Vista Support at http://support.microsoft.com. The reason is that even though that particular Service is part of the WGA sub-system, the Starting and Stopping Services is a core Windows function that I am not fully trained in so any deeper troubleshooting of that system would need to be done by Vista Support.

Hope that helps,
Darin MS
- Marked as answer by Darin Smith MS Wednesday, December 16, 2009 6:52 PM
Wednesday, December 16, 2009 6:48 PM

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Every time I restart my PC, I get a WGA message saying im running counterfeit software BUT....

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