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Windows not genuine after 16 months of no problems? RRS feed

  • Question

  • Hi- Have been running without problems for 16 months or so (and have all the original packaging/product codes etc.- genuine for a fact). Have re-entered the product key, have tried the phone activation, but MGAdiag.exe keeps giving a validation code of 0. All began after some Windows updates in January I think. I can continue to run the tool every 3 weeks or so, but seems there should be a better way?

    Thanks for any help!

    -Gary

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6VXCY-C8KB6-RXV8X
    Windows Product Key Hash: ow6HjD3MoIXBTNzZFtt1NuLdrtM=
    Windows Product ID: 00359-OEM-8703352-24733
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E7FBC862-855C-40D4-A2B1-6CA967D9021B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Professional 2002 [English] - 100 Genuine
    Microsoft Expression Web 2 - 121
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gary\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7FBC862-855C-40D4-A2B1-6CA967D9021B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RXV8X</PKey><PID>00359-OEM-8703352-24733</PID><PIDType>3</PIDType><SID>S-1-5-21-3505098151-3825372917-1838518919</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7380</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20110126000000.000000+000</Date></BIOS><HWID>4CA83307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54079-640-0698487-16938</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>113E610854C5576</Val><Hash>eJ7BhS6wxTC47fMziJ7I1NVnGr0=</Hash><Pid>78727-699-1246044-59368</Pid><PidType>0</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>6F3B7C6E9A9970C</Val><Hash>rSJ/lIAlh7fZakY1DVEGJnKMw1s=</Hash><Pid>81605-902-2833732-65005</Pid><PidType>1</PidType></Product></Products><Applications><App Id="51" Version="10" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-524733-02-1033-7601.0000-1152012
    Installation ID: 003426607513920572616802098501316132328370195911256405
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RXV8X
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/24/2012 8:02:06 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:27:2012 10:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAln0ADyuWNs9CIM7IzEFIJBQ/bFhaKzpPYj0Zv5oX6LHMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 012611 APIC1701
      FACP 012611 FACP1701
      HPET 012611 OEMHPET0
      MCFG 012611 OEMMCFG 
      OEMB 012611 OEMB1701

    Tuesday, April 24, 2012 3:47 PM

Answers

  • "Gary Kephart" wrote in message news:68b7c84b-0c54-417b-9afc-458645d90bf3...
    Haven't tried rebooting to see if it persists.. will do that next time it pops up. I do show a LOT of errors with Bonjour Service saying "task scheduling error: continously busy for more than a second". I'm pretty sure that's an Apple networking issue (itunes/iphone), but danged if I know what to do about it! I'll continue looking through the logs, thanks.
     
    I've never liked the Bonjour app - like many Apple things, it seems to want to take over the PC all the time. However, I have no evidence either way as to whether it causes race conditions in WGA.
    You could try uninstalling it  to test - but I appreciate that it could take a while for a significant answer, and that you may want to keep it installed.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 30, 2012 7:25 AM
    Moderator

All replies

  • Validation Code = 0 is normal.  "0" does not mean "invalid".  "0" simply comes in numerical order before the codes that do. 

    Your report shows

    License Status: Licensed


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 24, 2012 4:46 PM
    Answerer
  • "Cbarnhorst" wrote in message news:00650054-d223-400c-8624-829791976889...

    Validation Code = 0 is normal.  "0" does not mean "invalid".  "0" simply comes in numerical order before the codes that do. 

    .

     
    Just as a point of information -
    Generally speaking a 'return code' or 'error code' of '0' means that there was NO error, and that the procedure completed in the expected manner.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 24, 2012 6:59 PM
    Moderator
  • Gary, are you seeing an Non-Genuine error in Windows? Not talking about the report (which is showing no error), but an actual Non-Genuine message pop-up or window?

    Thank you,


    Darin MS

    Tuesday, April 24, 2012 9:48 PM
  • Yes, about every 3 weeks, the message comes up in the lower right hand of both of my screens and says my copy of windows is not genuine. Neither my spyware or antivirus programs have found anything that would explain it, though I am glad to know that code 0 means normal. The tab for Office says validation status: 100 Genuine, which is why 0 seems wrong or at least weird. The message about Windows is new as of a few months ago... ? Thanks for the feedback, in either case!
    Wednesday, April 25, 2012 2:42 AM
  • The Office MGA program ended some time ago.  It just hasn't been edited out of the Mga tool.  The "genuine" status is no longer a reliable result.  Only the Windows MGA program is still in effect.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Wednesday, April 25, 2012 5:05 AM
    Answerer
  • As Colin says, the OGA program was retired some while back - and it wasdeveloped on a different basis to the WIndows one anyhow. With Office, the '100' means 'Activated' 102 means 'Trial status' and there are a number of other common codes. These codes are different to teh normal Windows codes (for anything!), and are specific only to Ofice installations.

    Historically, Office has always tended to go its own way about everything - much to everybody's confusion! I doubt that's going to change any time soon :(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 7:28 AM
    Moderator
  • "Gary Kephart" wrote in message news:cfb333bf-e416-4d38-81c6-b8b3c39f534b...
    Yes, about every 3 weeks, the message comes up in the lower right hand of both of my screens and says my copy of windows is not genuine. Neither my spyware or antivirus programs have found anything that would explain it,
     
     
    What AV and other security software are you running?
    Do you use any Registry 'Cleaners', or Registry 'Optimisers'?
     
    Such repeating problems are usually related to interferences from such programs.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 25, 2012 7:55 AM
    Moderator
  • Good to know about the Office stuff, and it doesn't really surprise me- in either case, I run Vipre Antivirus 2012, and that's it. I learned a long time ago to leave the registry cleaners/optimizers alone. I haven't seen Vipre do anything funny before, but you never know. If there's anything else I can provide to help track this down, I'll be happy to. By the way, I surely appreciate the responses!

    -Gary

    Wednesday, April 25, 2012 9:50 PM
  • You're welcome.

    I've heard good things about Vipre, but never used it myself.

    I'd suggest using the free version of Malwarebytes Anti-malware as a scanner (don't enable the Real-Time Protection without first checking the MBAM forums for any problems), as well - update and scan as often as you feel the need (I try to remember to do it once or twice a month, whether I need it or not - every now and then something minor creeps past my MSE install)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 10:23 PM
    Moderator
  • Thanks- yes, I actually ran Malwarebytes several days ago, and it found one thing it claimed was a trojan: the uninstaller for my old version of a program called "Project Clock". I seriously doubt that was a problem (I've used the program for almost 10 years) but I let it remove it anyway, just in case.

    Interestingly or not, the latest two Office 2007 updates (KB2596871 and KB2598041) are failing with error code 80070663, but I've seen this sort of thing on so many other machines over the years. I've tried explicitly downloading and running the first patch, and it gives an error saying "an error occurred while running detection", whatever that means. Haven't done the second one this way yet.

    -Gary

    Thursday, April 26, 2012 3:35 PM
  • Darin- yep, in fact it just now popped up again in the lower right hand corner of both monitors. Says "Windows 7 Build 7601. This copy of Windows is not genuine". Started after some Windows updates in January or February. Running MGA makes it go away for about 2 or 3 weeks at a time. Thanks for any more clues!
    Sunday, April 29, 2012 9:44 PM
  • Does the notification persist through reboots? - or does it come and go??

    If the latter, then it's a race condition.

    If it's the former, then it may be something tampering with the system that MGADiag's limited repair capability can cope with.

    Are there any entries in the Event Viewer Windows Application or System logs?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, April 29, 2012 9:54 PM
    Moderator
  • Haven't tried rebooting to see if it persists.. will do that next time it pops up. I do show a LOT of errors with Bonjour Service saying "task scheduling error: continously busy for more than a second". I'm pretty sure that's an Apple networking issue (itunes/iphone), but danged if I know what to do about it! I'll continue looking through the logs, thanks.
    Monday, April 30, 2012 1:03 AM
  • "Gary Kephart" wrote in message news:68b7c84b-0c54-417b-9afc-458645d90bf3...
    Haven't tried rebooting to see if it persists.. will do that next time it pops up. I do show a LOT of errors with Bonjour Service saying "task scheduling error: continously busy for more than a second". I'm pretty sure that's an Apple networking issue (itunes/iphone), but danged if I know what to do about it! I'll continue looking through the logs, thanks.
     
    I've never liked the Bonjour app - like many Apple things, it seems to want to take over the PC all the time. However, I have no evidence either way as to whether it causes race conditions in WGA.
    You could try uninstalling it  to test - but I appreciate that it could take a while for a significant answer, and that you may want to keep it installed.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 30, 2012 7:25 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Friday, May 4, 2012 9:51 PM
  • Oh, don't assume anything when it comes to Windows! Since it hasn't been the typical 3 weeks yet, I don't know if it will show up again. If it does, I am happy to try rebooting to see if it persists, as Noel has asked about, and I am happy to NOT run MGAdiag to "reset" it, if that's what it really does. I can see what happens to the message over time. I was just afraid it would do something terrible if I left it (plus it just bothers me when it lies to me about it not being genuine).

    Now if I could just get those last two Office 2007 updates to not fail every time... well, I AM a dreamer.

    Thanks,

    -Gary

    Friday, May 4, 2012 11:39 PM