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Windows Genuine Advantage Problems in XP RRS feed

  • Question

  • HI -- I use XP home, service pack 2 --

    Windows Genuine Advantage tells me my software may be pirated...

    When I go and do the online Direct X test it says I am fine (XP preloaded onto computer by Sony, from whom I bought -- I updated to service pack 2 myself)

    I am also having persistent cryptographic related problems (apparently since "genuine advantage" was downloaded

    (Eg can't view DVD's -- for crypto problems) 

    Crypto services is started.  I re registered the crypto related DLL's

    deleted the catroot2 directory in case it was that

    I also ran scannow

    The results of the diagnostic are posted below

    I'd appreciate some suggestions

    Thanks very much -- this is really frustrating!!

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key:[I redacted this but can give it if you wish ]
    Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
    Windows Product ID: 55277-OEM-2111907-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: c8b1812d-22b2-4441-81b3-ad27c11be2e4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x800b0001
    WgaLogon.dll Signed By: N/A, hr = 0x800b0001

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\dpcdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\pidgen.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c8b1812d-22b2-4441-81b3-ad27c11be2e4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-2421470426-4157418542-3936739115</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCG-Z1A(UC)</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0061G0</Version><SMBIOSVersion major="2" minor="3"/><Date>20030502000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>3C6D3407018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>UCG193XEUM</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>AF525784FB4D076</Val><Hash>dLIMR0ngzSdIcw7r9L9dYP5afDE=</Hash><Pid>70141-059-4308274-56564</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, April 7, 2007 3:11 PM

Answers

  • Thanks Dan -- (and thanks to all the other patient posters who have been fixing people's computers) 

     

    this didn't work, (it was genuine)  but a hack suggested elsewhere -- in this thread

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=784999&SiteID=25

     Click Start -> Run > cmd > Enter

    Type:

    regsvr32 -u %windir%\system32\legitcheckcontrol.dll

    del %windir%\system32\legitcheckcontrol.dll

    Download and install the latest WGA Notifications from:

    http://go.microsoft.com/fwlink/?linkid=69498

    .


     

    unregistering and deleting the legitcontrol.dll file and reinstalling WGA -- did. 

     

    (I could download Direct X updates etc)  However the DVD player still wouldn't work for crypto reasons. 

    I got tired of that and installed a new DVD decoder -- at some expense -- that works. 

     

    Another question -- is there any way of uninstalling WGA?  My OS is legit, and every time I have needed to download additional stuff from MSFT, I have been able to just use the Direct X validation installation..  it has always come up fine.  But this was a waste of a day and a half of labor.  I don't want to go through it again. 

    best, JB

    Sunday, April 8, 2007 9:07 AM

All replies

  • JB,

    Try this:

    --Cryptographic--

      For any cryptographic issues (not including the rare cryptographic errors resulting from DirectX 9.0c install)

    1) Go to http://www.microsoft.com/genuine/diag/
    2) Click "Start Diagnostics"
    3a) If it passes, then you are not having a "normal" cryptographic issue. Please post on the forums with a detailed description of the symptoms.
    3b) If you see "Failed Validation Self-help: Cryptography check" and text below will state: "Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue"
    4) Click the "Resolve Now" button.
    5) DO NOT BE ALARMED! Your browser will appear freeze, but it is just fixing the issue. Wait a minute or so.
    6a) If the fix was successful: you will see all the items listed with "Passed" in green and text at below that states: "Your computer is properly configured to run the Microsoft validation process. Click either Validate Windows or Validate Office to use the Microsoft validation process.
    6b) If the fix was not successful: You will see the text: "The following error(s) occurred while trying to repair your computer configuration. To learn how to resolve each configuration error, click More Information"
    7b) If you are not able to resolve the errors on your own, click the "Submit a technical support request" link.

    8) Regardless if your issue was resolved (by the tool) or not, please post your results/feedback in the forums so we may better refine the tool to your needs.

    Sunday, April 8, 2007 1:20 AM
  • Thanks Dan -- (and thanks to all the other patient posters who have been fixing people's computers) 

     

    this didn't work, (it was genuine)  but a hack suggested elsewhere -- in this thread

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=784999&SiteID=25

     Click Start -> Run > cmd > Enter

    Type:

    regsvr32 -u %windir%\system32\legitcheckcontrol.dll

    del %windir%\system32\legitcheckcontrol.dll

    Download and install the latest WGA Notifications from:

    http://go.microsoft.com/fwlink/?linkid=69498

    .


     

    unregistering and deleting the legitcontrol.dll file and reinstalling WGA -- did. 

     

    (I could download Direct X updates etc)  However the DVD player still wouldn't work for crypto reasons. 

    I got tired of that and installed a new DVD decoder -- at some expense -- that works. 

     

    Another question -- is there any way of uninstalling WGA?  My OS is legit, and every time I have needed to download additional stuff from MSFT, I have been able to just use the Direct X validation installation..  it has always come up fine.  But this was a waste of a day and a half of labor.  I don't want to go through it again. 

    best, JB

    Sunday, April 8, 2007 9:07 AM