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Sending emails from a generic email id in MS CRM 2011 RRS feed

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    We have a generic email id (like support@company.com). We want to configure our CRM system in a way that irrespective of user, all the outgoing mails should be sent from the generic email id (like support@company.com) and not from the user's email id.

    Explanation :

    Generic email id : support@company.com

    User 1 Email Id : user1@company.com

    User 2 Email Id : user2@company.com.

    Now if user 1 and 2 are sending emails then, the emails should be sent from support@company.com and not from user1@company.com/user2@company.com.

    Is it possible to achieve in MS CRM 2011 ?

    We are using Email router.

    Thursday, November 21, 2013 1:32 PM

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    Hi

    Please see the below link.

    http://gustafwesterlund.blogspot.in/2013/02/sending-emails-from-queue-with-email.html

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful" Thank you, DT

    Thursday, November 21, 2013 1:58 PM