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    OGA fails on installation of Onenote 2003 because the key has been "blocked by Microsoft." What needs done to resolve this?

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KV3Q4-9FKKB-2KVP6
    Windows Product Key Hash: pUbT0gfPpQWOh0P686/kS5Ker1Y=
    Windows Product ID: 76487-OEM-2217367-59158
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.tab
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {21F46825-8E8F-451C-8D51-C2E10CA02557}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21F46825-8E8F-451C-8D51-C2E10CA02557}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.tab</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2KVP6</PKey><PID>76487-OEM-2217367-59158</PID><PIDType>3</PIDType><SID>S-1-5-21-2086490072-181544197-3008059605</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Gateway M275                    </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>48.02.03</Version><SMBIOSVersion major="2" minor="31"/><Date>20041005000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>A7A73307018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>M275</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2BB25DD51B79D00</Val><Hash>yX9V4doYMtjoVqksco1ThJoBZ/U=</Hash><Pid>73931-640-0431616-57873</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55894</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, October 26, 2007 7:16 PM

Answers

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    Hello CSA

     

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office system  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    Saturday, October 27, 2007 12:25 AM

All replies

  • Question
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    Hello CSA

     

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office system  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    Saturday, October 27, 2007 12:25 AM
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    I'm the system administrator at a schol district and this is our legal volume license key. We have not asked to have this key blocked. Is there any other situation where this could happen?

    Monday, October 29, 2007 3:29 AM
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    Sorry, I answered with my other live account.

     

     smartin wrote:

    I'm the system administrator at a schol district and this is our legal volume license key. We have not asked to have this key blocked. Is there any other situation where this could happen?

    Monday, October 29, 2007 12:20 PM
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    SMartin,

     

    You should be working with you representative @ Microsoft who handles your account regarding the VLK. Please let them know there may have been a possiblity the key was used by an outside source.

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, October 29, 2007 11:18 PM