Outlook 2007 won't start, only in safe mode RRS feed

  • Question

  • Window XP pro Version 2002 Service Pack 3

    2. Does it read "OEM Software" or "OEM Product" in black lettering? (Where do I see this?)

    5. Please also provide a short description of the issue you are experiencing.

    When I open Outlook 2007 it stops and gives me a popup that states:
    Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
    If I display the error, this is the detail
    AppName: outlook.exe      AppVer: 12.0.6316.5000     AppStamp:4833a470
    ModName: mso.dll      ModVer: 12.0.6320.5000      ModStamp:485ae817
    fDebug: 0       Offset: 0003a8d2

    If I then say don't send the error it will re-start outlook a couple of times and then ask to start in safe-mode which works. This is really frustrating, so any help would be appreciated

    Diagnostic Report (1.7.0110.1):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 55274-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1CA6A40D-960C-4B78-9FB6-5200F8546D03}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-709-645_B4D0AA8B-709-645_B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CA6A40D-960C-4B78-9FB6-5200F8546D03}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>55274-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-2079644369-951796526-1614765859</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 2410</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20030109000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>F4893807018400D2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>MPRT400AOM02</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A1A33B5C4E386CE</Val><Hash>V/WL93XbPSSqh6RAQMSwRzH++GI=</Hash><Pid>81599-871-5027106-65977</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: C014:Semp Toshiba Informatica Ltda|C014:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: TOSHIBA

    OEM Activation 2.0 Data-->

    • Edited by whingy Tuesday, November 4, 2008 1:00 AM
    Tuesday, November 4, 2008 12:53 AM


All replies